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Join The Member Experience Team At Girrawheen
vor 2 Wochen
Join the Member Experience team at GirrawheenCity Of Wanneroo
AUD 30,000 - 60,000
Join the Member Experience team at Girrawheen in a casual role with genuine future career opportunities.
Our focus is on member experience, not sales – it's all about the vibe
The OpportunityAt Revo Fitness, we're on an exciting journey of growth, continually opening new clubs to help more members achieve their health and fitness goals.
What sets us apart is that we make the gym simple, providing simple membership offerings and high-quality fit outs that our members have come to know and love.
Our Member Experience Leads are the first point of contact for all our members, therefore critical to ensuring our member brand promise and their expectations are met.
Working with our Club Manager, ensuring our member experience is a welcoming, high quality, simple and consistent process is the prime function of this role.
Key Responsibilities:Build strong relationships with teammates, emulating our Company Values and Behaviours, representing our company culture.Member Experience:Shape our member's experience by supporting both potential and new members in our clubs, ensuring all interactions align with our vision, mission and brand values.Genuinely connect and build relationships with new members during sign-on and orientation, being a key part of their health and fitness goals.Facilities, Equipment and Stock Management:Maintain the Club to Revo's high standards, ensuring equipment and accessories are organized and spot cleaned according to procedures.Health and Safety:Ensure compliance with relevant Health and Safety regulations and Company procedures to maintain safety for our team and Members.Reporting and Administration:Manage relevant information including member details, checklists, and maintain confidentiality.Essential Skills and ExperienceAlignment to our Revo Brand, Values and Behaviours is essential.Accountable and effective communicator.Customer-oriented with interpersonal savvy.Demonstrate initiative – going above and beyond.Maintain a valid and up-to-date First Aid & CPR Certificate.Previous experience in a Customer Service role is desirable, but not essential.Who is Revo?Our goal is to make quality fitness affordable and more accessible to all.
We believe in making the gym simple, with no complicated contracts, no unnecessary fees, and no catches
Our gyms are open 24/7 so our members can work out how they want, when they want.
We have a members-first mentality always, and aim to provide the best vibes and customer experience possible.
Our Values:We keep it simple.We do what we do well.We care about people.We are all about the experience.We believe in continuous improvement.If you're ready for a new challenge and want to join a vibrant team who love taking things to the next level, we can't wait to hear from you.
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