Student Success Advisor
Vor 4 Tagen
Add expected salary to your profile for insightsHybrid Environment: Fortnightly in the Melbourne CBD office, exceptional flexibilityA fast-paced, innovative business where you will learn, grow and thriveRMIT Online is hiring a Full-Time Student Success Advisor to deliver exceptional support for our studentsWhy work with us?Our perks are off the charts
We've mastered the art of flexibility with a hybrid model that lets you work remotely and pop into the Melbourne office when needed (usually fortnightly).
Love continuous learning?
We've got you covered with free Future Skills courses AND a development fund to boost your career while working in a dynamic, fun environment.This full-time role is with our Student Success team—a friendly, diverse, and passionate group who genuinely care about students and each other.
We're not just looking for experience; we're seeking great people with a heart for education.About the roleReporting to the Student Success Team Leader, you'll be a key player in driving student retention and success by providing personalised support at every step of the student lifecycle.
Whether it's coaching students through their transition into online study, guiding course enrolments, or helping at-risk students with tailored strategies, you'll be their go-to person for support and advocacy.You'll thrive on building rapport across various communication channels, especially over the phone.
Your strong written and verbal communication skills, combined with a knack for empathy, will shine in this role.
As a detail-oriented multitasker, you'll tackle high-volume inquiries with precision and a warm touch.You must hold a Working With Children Check (or be willing to apply for one).Critical skills you'll bring to the table:A deep well of empathy and resilience, especially during peak periods or challenging calls.Strong attention to detail—you can juggle high volumes without missing a beat.A talent for coaching others to success, and you thrive in a team that supports each other.Experience with technology and an eagerness to learn systems like Salesforce, Slack, and CRM.A peek at your work week:Team stand-ups each morning to chat about priorities.You'll average 40-50 calls a day during call campaigns while managing inbound inquiries via phone and email.You'll process student extensions, enrolments, deferrals, or withdrawals with an eagle eye for detail.Got tricky questions?
You'll keep communication flowing with your team and escalate when needed.Our hybrid work vibe:Your first week of onboarding will be spent in the Melbourne CBD office, but after that, it's all about flexibility.
While we don't have set days, we like to catch up in the office fortnightly and often time it around our company-wide Showcase and All-Hands meetings.
These sessions are packed with snacks, drinks, and plenty of funReady to apply?Some might think cover letters are outdated, but we see them as a test of your attention to detail—a critical skill for this role
So, tell us:Why you're the perfect fit for this role and why you want to work with RMIT Online.How you've contributed to a positive team culture.And, of course, your favourite knock-knock jokeRMIT is an equal-opportunity employer committed to being a child-safe organization.
We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, or age.
We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.#J-18808-Ljbffr
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