Marriott International | Guest Service Agent
vor 1 Monat
Marriott International – Surfers Paradise QLD
Additional Information
Job Number 24201865
Job Category Rooms & Guest Services Operations
Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
Schedule Part Time
Located Remotely?
N
Position Type Non-Management
Guest Service Agent
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 35 other Marriott brands.
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
About the role
Our Guest Service Agents are the face of the hotel.
They greet and welcome everyone as well as carrying out the checking in and out of hotel guests, manage the switchboard and assist guests with any queries or requests they may have.
They process all payment methods in accordance with accounting procedures and policies and follow property control audit standards and cash handling procedures.
Guest Service Agents are responsible for providing an outstanding guest experience from the point of reservation to departure.
They will have sound interpersonal and communication skills in order to liaise with various departments and guests.
Critical responsibilities:
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Successful Candidates will have:
Completing or currently studying in Hospitality related course preferred.
Previous experience in Front Office Operations.
Strong background in Front Office or customer service is preferred.
Available for shift work on a rotated roster.
Outstanding written & verbal communication skills.
A team player, with flair for guest experience.
Computer literate in Microsoft office with previous experience in Opera PMS will be highly regarded.
The Benefits
Enjoy the benefits of:
Unlimited strategic development and career opportunities.
Generous accommodation and food and beverage discounts including all properties within the Marriott International group.
Recognition programs to keep you motivated.
The best hotel training opportunities provided.
Wellbeing and mindfulness programs to ensure you stay healthy.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
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