Intake Coordinator

Title: Intake Coordinator
Employment: Part time (3 days a week) / Fixed Term (6 months)
Salary: $80,000 + Super + Salary Packaging About the role As our Intake Coordinator, you will be the first point of contact for all our new client enquiries, guiding our valued NDIS clients through the process with empathy and efficiency. Your role will be crucial in understanding client needs, prioritising requests, and connecting individuals with their dream homes.

What You'll Do: Provide a warm and positive experience for all intake enquiries via email and phone Assist in scheduling tours and service trials for new clients and their care teams, ensuring they feel valued and supported Attend expos and engage with external stakeholders to promote Able Australia and our exceptional services Collect necessary client information and ensure it's effectively stored for easy access by our Intake panel Maintain relationships with external providers to manage referrals and intake opportunities Work closely with internal teams such as Operations and Marketing to ensure all service vacancies are effectively communicated across platforms Skills and experience required to be successful in this role: Previous experience in Intake or Disability support services. Strong understanding of the NDIS, TAC, and/or similar funding packages Knowledge of varying levels of disability Sound understanding of the principles surrounding confidentiality and the rights & responsibilities of clients receiving NDIS funded services. Strong customer service skills with an ability to meet individual response timelines Excellent communication skills and a 'client-first' approach when dealings with new consumers and existing consumers. Ability to work collaboratively across multiple internal and external departments Highly organised and able to utilise planning and organisational skills to manage competing priorities & problem solve for solutions to create "Better Days Every Day" for Able clients Sound competence in use of CRM applications and (E.g. Carelink+) ability to follow processes Ability to travel interstate to services and expos to build new networks and referral pathways is required For further information regarding the role and its requirements, please refer to the position description attached: Intake Coordinator PD_September 2024 _ TAS Fixed Term.pdf Benefits of joining Able Australia: Not for Profit Salary Packaging benefits (pay less tax and take home more earnings). Flexible starting times and working from home options, including a 50% WFH policy 17% annual leave loading (get paid more on your holidays) and an additional 2 days of personal leave each year Able Rewards program offering instant discounts to hundreds of online retailers, including Woolworths, Coles, Kmart, Airbnb, Hotels, and Flights and more Collaborative and positive team environments where your ideas matter Continuous support and supervision to enable you to develop your career and progress. Our values are Trust, Respect, Excellence and Kindness and we imbed these values into all of our work practices About Able Australia Able Australia is a leading provider of disability services across Tasmania, Victoria, the ACT and Queensland. For over 50 years we have been delivering innovative support services to people with multiple disabilities and deafblindness.

As a registered provider of the National Disability Insurance Scheme (NDIS), our vision is to enable the people we support to live the life they choose.

How to apply Please click on the APPLY NOW button and complete the online application form. You will need to upload your resume with your skills and experience. We appreciate the time you have taken to prepare and submit your application and we are committed to responding to every applicant.

We encourage applicants with disabilities to apply. Please let us know if you require any adjustments during the recruitment period.

You must be eligible to work in Australia to be considered for this position.

Employment is conditional upon screening checks throughout employment, applicants will be required to undergo pre-employment checks as required. Applicants will be subject to, but not limited to, the following checks: NDIS Worker Screening Check, International Police Check (if applicable), and Right to Work in Australia.

If you have any particular questions regarding the position or need to find out more, get in touch with Yvette Hyde, Senior Talent Acquisition Business Partner at ******

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