Buscojobs | Software Support Specialist Ii
Vor 6 Tagen
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.
As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.Our company is powered by our connections, our colleagues, and our community.
And, we accept all kinds.Game-changers, innovators, culture-lovers—and humankind.We invite discovery and debate.
We recognize key moments as milestones.We see you and value you for your unique contributions.
Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.Curious?
Read this opportunity to learn how YOU can make a difference at ConnectWiseGeneral Summary:The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving a partner's product issues or questions.
This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with ConnectWise products.Essential Duties and Responsibilities:Provides support to partners with a high attention to detailResearches, analyzes, and documents findingsMay influence others within the Services & Support team through the explanation of facts, policies, and practicesInteracts with partners to provide support via email, phone, chat, cases, and remote sessionsMaintains a knowledge base of our products and services and provides high quality support to partners during each interactionDiscusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategiesProvides guidance and performs regular queue review for junior team membersIdentifies and escalates trending issues and potential software defects to leadership and developmentActs as an escalation point for complex issuesContributes to written articles for internal and external knowledge baseIdentifies and escalates situations requiring urgent attention to appropriate teamsDocuments partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to EngineeringManages a queue of resolving support casesEngages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problemCommunicates new release features and improvements to our partners that better their experienceKnowledge, Skills, and / or Abilities Required:Ability to work independently on projects and processes with general supervisionPractical knowledge of applicable work areaAbility to situationally adapt and understand new technology / processes as per partner requirementStrong customer service skillsStrong desire to help our partners and peersExcellent written and verbal communication skillsStrong interpersonal skills and willingness to work alongside multiple cross-functional teamsOrganized and strong attention to detailPreferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) marketsEducational / Vocational / Previous Experience Recommendations:Bachelor's degree in related field or equivalent business experience2+ years of relevant experiencePreferred: 1+ years of experience working in a technical service-oriented positionWorking Conditions:Onsite / Hybrid / Remote depending on location0-10% travel may be requiredEqual Opportunity Employer Statement:ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military / veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job.
Other duties may be assigned as needed.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and / or to receive other benefits and privileges of employment.
If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or 1-800-671-6898.#J-18808-Ljbffr
-
Connectwise | Software Support Specialist Ii
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...
-
Boundlessfellows | Software Engineer Ii
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitWe're transforming the grocery industryAt Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.We work...
-
Boundlessfellows | Software Engineer Ii
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitWe're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.We work...
-
Central Coast, Österreich Buscojobs VollzeitSoftware Development Engineer II, GCNA-DJob ID : 2854579 | Amazon Support Services Pty Ltd AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling...
-
Central Coast, Österreich Buscojobs VollzeitSoftware Development Engineer II, GCNA-DJob ID : 2854579 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWe're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.We work...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSoftware Development Engineer II, GCNA-D Job ID : 2854579 | Amazon Support Services Pty Ltd AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling...
-
Buscojobs | Systems Support Specialist
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitSYSTEMS SUPPORT SPECIALISTWe have an exciting opportunity for an experienced Systems Support Specialist to work for Australia's premier holiday destination, Hamilton Island.Part of the Whitsundays, and in the heart of the Great Barrier Reef, Hamilton Island is one of Australia's most spectacular and sought-after holiday destinations.Join our dynamic team and...
-
Buscojobs | Software Asset Management Specialist
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitWe are looking for a Software Asset Management Specialist to oversee and manage the software inventory, compliance, and optimization.Your role will include tracking software licenses, ensuring compliance with licensing agreements, and implementing best practices in software management.Requirements3+ years of experience in Software Asset Management, IT Asset...
-
Buscojobs | Software Asset Management Specialist
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitWe are looking for a Software Asset Management Specialist to oversee and manage the software inventory, compliance, and optimization.Your role will include tracking software licenses, ensuring compliance with licensing agreements, and implementing best practices in software management.Requirements 3+ years of experience in Software Asset Management, IT Asset...
-
Buscojobs | It Support Specialist
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitAbout the job IT Support Specialist - Law FirmLocation : Brisbane or Gold Coast, AustraliaAbout the Client :Zylo has partnered with a leading law firm with office locations in Brisbane, Sydney, Melbourne and the Gold Coast.This law firm has a strong reputation for providing exceptional legal services and is committed to fostering a collaborative and...
-
Central Coast, Österreich Tideri Jobbörse VollzeitOur Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value.Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making.We're responsible for facilitating smooth transitions during organizational...
-
Software Development Engineer Ii, Gcna-D
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We...
-
Software Engineer Ii
vor 1 Woche
Central Coast, Österreich Tbwa ChiatDay Inc VollzeitHealthcare is usually slow and boring.We believe in its potential to be exciting and entertaining.But changing the healthcare experience is hard – and we're gonna need all the help we can get…!About EucalyptusEucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare...
-
Affinitylive | Client Support Specialist
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitDescription : Accelo is seeking a knowledgeable, curious, and detail-oriented Tier II Technical Support Specialist to join our Customer Success team.In this role, you'll provide expert-level technical guidance, problem-solving, and support to our clients while collaborating closely with internal teams.This is a great opportunity for someone passionate about...
-
Dynatrace Software Gmbh | Software Engineer Ii
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitYour role at Dynatrace At Dynatrace, we have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform to give our customers visibility and precise, AI-backed answers...
-
Dynatrace Software Gmbh | Software Engineer Ii
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitYour role at DynatraceAt Dynatrace, we have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform to give our customers visibility and precise, AI-backed answers...
-
Cra Ii
Vor 6 Tagen
Central Coast, Österreich Icon Plc VollzeitCRA II/ Senior CRA - home-based in Sydney/ Melbourne/ Brisbane/ Adelaide.Join us and advance your career with an industry leading CRO.ICON plc is a world-leading healthcare intelligence and clinical research organization.We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the...
-
Desktop Support Specialist
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitILM is currently hiring Desktop Support Specialist at all levels and often in multiple locations.You may not see your specific career level advertised online, through the process you and your recruiter will work together to find the right role that combines your unique experience and career goals.Your role?The Desktop Support Specialist provides...
-
Specialist Ii, Solution Bar
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitHave meaningful impact as a Solution Bar Specialist.Join the largest general insurance group in Australia and New Zealand.Your RoleWe have an exciting opportunity in our T&O Elevated Support team as a Solution Bar Specialist.In this role, you'll be providing a 'world-class' experience for our customers, being a first point of contact for technology issues...
