Bankwest Customer Engagement Consultant

vor 3 Wochen

Perth, Österreich Commonwealth Bank Of Australia Vollzeit

Bankwest Customer Engagement Consultant - Perth (Late Shifts)We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will provide phone-based support to our customers during our later hours (2pm - 9pm).See yourself in the team:On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take.
Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.Your responsibilities:Be the warm and engaging voice of the business that our customers hear when they call inContribute to the teams vision and values whilst adding value to every customers enquiry and interactionReceive inbound calls from customers, offering resolution of the query at first pointProvide customers with information relating to their products, services and transactional informationBe aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of businessHours and Training:The hours for this role are 2pm - 9pm Monday - Friday.We will confirm your roster at least 4 weeks in advanceWe offer 3 weeks of training (during main business hours)Are you big on work/life balance?
We are too, we can offer hybrid working which is a mixture of working from home and office work
Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can beginWe're interested in hearing from people who have:Customer service skillsStrong computer skills and ability to multitaskAbility to work in a high paced environment and revels in change and feedback to improve performanceRisk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risksAre you up for the challenge?
We have an extensive development pathway for our people who put in the hard work and align with our values.
If you think you are our next Customer Engagement superstar and want to learn more, please applyIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users.
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on .Advertising End Date: 17/10/2024Job ID: REQ218987#J-18808-Ljbffr

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