Field Engineer

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but are safe.
We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

Department Overview The ANZ Field Engineering team is part of the System Integration International organisation, responsible for designing and guiding the technical implementation of government and commercial communications system solutions.

Job Description As a Field Engineer, you will provide a wide range of hands-on field engineering services to support the government and energy/minerals business, assisting the formulation, delivery and implementation of solutions to customers' requirements to achieve Total Customer Satisfaction.

The Field Engineer role responsibilities will include the types of activities listed below:
Manage and/or perform implementation of communication system solutions and services which satisfy the requirements of the customer, end user and operator.
Provide technical support for Solution Staging, as required.
Lead or participate in Factory Acceptance Test (FAT) while coordinating the technical aspects of the acceptance testing.
Responsible for the installation, integration, testing, and commissioning of MSI and 3rd party solutions (with support from supplier/vendor).
Troubleshoot technical issues during project implementation.
Responsible for on-site Acceptance Tests, while coordinating the technical aspects of the acceptance testing.
Update technical documentation and manage technical change.
Provide technical support during all project phases through to handover to Support organisation.
Attend customer meetings, status updates, provide project reporting.
Provide on-site or remote support to the customers and partners.
Responsible for self-development through an agreed training plan, experience and knowledge transfer.
Lead the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting systems and solutions.
Coordinate knowledge transfer from the design team to the implementation team and customer.
Identify and mitigate technical risks; develop and implement risk mitigation plans and recommend corrective actions.
Interface, communicate, and coordinate with the customer, partner, sub-contractor on project deployment and best practices where required.
Ensure the project is delivered to the Motorola Solutions Quality, Health and Safety standards.
Conduct technical implementation assessments directly with end users and project team.
Act as the primary technical interface to ensure that the contract deliverables are fully understood and actioned.
You will be responsible for:
Providing system troubleshooting, diagnostic and rectification of technical issues in Motorola Solutions radio communications products and third-party equipment.
Carrying out a variety of tasks and modifying, repairing, maintaining, upgrading and installing communication systems, equipment, parts and accessories.
Conducting "on-air tests" in accordance with customer operational environment.
Attending sites for scheduled Preventive Maintenance Inspections (PMI) using documented procedures and processes.
Participating in a standby roster, 24x7 operation.
Completing and maintaining written, electronic records and paperwork associated with work performed.
Ensuring all operational documentation/systems remain up-to-date and relevant.
Basic Requirements Education and Qualifications
Essential:
Year 12 – VCE or equivalent.
Recognized Electrical Technician Course(s).
Basic RF Cabling / Two Way Radio training.
Cabling License (ACMA - Open).
Beneficial (not mandatory):
Diploma or degree in Engineering (Electrical) or related discipline.
Industry recognized certification e.g.
: (Aviat / NSN / Cisco / HP/ VMware).
Cabling Certification/OTJ training.
Transmission Systems Training.
Experience and Skills
Essential:
High level of understanding with wired/wireless communication systems and IP Networks.
3+ years experience with a wide range of communications products and systems including system installation, commissioning and exposure to customer issues.
Analysis and fault-finding skills on a systems level.
Participate in an on-call roster system.
Beneficial (not mandatory):
Detailed knowledge of Microwave Linking Systems.
Detailed knowledge of WAN technologies, routing & encryption.
Inclusion & Diversity At Motorola we are proud of the diversity of our people.
Motorola is committed to providing equal employment opportunities.

Travel Requirements 25-50%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes
EEO Statement Motorola Solutions is an Equal Opportunity Employer.

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