Tennis World
vor 1 Woche
Tennis World - Customer Experience Supervisor - NSW
ApplyLocations: Tennis World - Sydney Olympic Park Tennis Centre, Sydney NSW
Time Type: Full time
Posted on: Posted 4 Days Ago
Time left to apply: End Date: January 14, 2025 (19 days left to apply)
Job Requisition ID: R3547
Support the Customer Service team at Tennis World (Sydney Olympic Park).Ensure all operations are delivered in a friendly and effective manner.Great perks including event tickets, onsite car parking, and gymAt Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.
Tennis is more than a sport. It has the power to change lives by delivering health benefits, galvanizing communities, and developing champions. The people who work at Tennis are team players: they are imaginative, humble, collaborative, and, above all, excellent. They understand the fun and entertainment that our sport delivers, but also the social, commercial, and community impact we have.
We are all about people on court and interested in our sport, from grassroots participation all the way through to Grand Slams. If you are ready to harness the power of Tennis to create a more playful world, we want you on our team
We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic selves and offers the flexibility that our people need to thrive both at work and at home.
Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability, and people from culturally diverse backgrounds to apply.
If you need assistance or adjustments to fully participate in the application process, please contact ******.
About Tennis World
At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching, and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combine tennis, fitness, and fun into one. We now have the opportunity for a Customer Experience Supervisor to join our team at the Sydney Olympic Park Tennis Centre on a full-time basis.
About the role The role of the Tennis World, Customer Experience Supervisor at Tennis World is crucial in ensuring a positive and seamless experience for all customers. In this role, you will be responsible for providing friendly, professional, and efficient customer service to Tennis World members, coaching students, and customers at our Sydney Olympic Park venue. Main areas of focus will be court hire, membership, programs, social leagues and tournaments, coaching, pro-shop, tours, merchandise, and café. The Tennis World team ensures that all these facets are delivered to the highest levels of customer service and efficiency.
Provide friendly, professional, and efficient customer service via phone, email, and face-to-face.Assist with café-related tasks as well as sale of merchandise and apparel in the Pro Shop.Foster team engagement, collaboration, and a positive work environment.Support in administrative tasks, ensuring accuracy and up-to-date records.Proactively identify event opportunities and cultivate strong professional networks and relationships.Promote an effective, satisfying, and productive working environment within the team.About you What you will bring to the role:
Responsible Serving of Alcohol certificate (or willing to obtain).Prior experience within a sports store/retail shop/café (desirable).Ability to set priorities, plan work programs, and meet deadlines.Ability to develop and maintain strong working relationships with various stakeholders.You must hold (or be willing to obtain) a current Police Check and Working with Children Check.What's in it for you? Career development with a range of formal education and on-the-job training opportunities.Health & wellbeing activities through our Thrive program.Onsite gym & tennis facilities.Flexible working practices.Free car parking.A range of discounts from our sponsorship partners.To Apply
If you think you're up to the challenge, we'd love to hear from you A copy of the position description can be found here. Please submit your resume and cover letter via our online application system.
Applications will close on the 13th of January 2025.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child safety.
We believe playing makes life better, and we are always on the lookout for talented people to join our team and help us create a playful world through tennis.
About UsAs one of the biggest sporting organisations in Australia, it takes more than just tennis experts to keep things running at Tennis Australia, our state-based Member Associations, and all our tennis events.
We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events, and ticketing.
If you are looking to take the next step in your career and want to put your skills on display in the best game, why not show us what you're made of?
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