Conferencing & Events Operations Manager
vor 1 Monat
Conferencing & Events Operations Manager About us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986.
Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria.
The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
The Venue
Novotel Wollongong Northbeach is an award winning venue located just steps from the beach.
The hotel has undergone a major transformation with multiple outlets and entertainment facilities under the one roof, and is one of the premium locations for accommodation, weddings, events and dining in the Illawarra.
The hotel has 209 accommodation rooms, 5 food and beverage outlets and multiple event spaces offering incredible views and amazing experiences.
The hotel provides an exceptional product with world class food and beverage offerings.
The Role
We're on the search for a dynamic, innovative and creative individual to oversee the largest conferencing hotel south of Sydney
The Conferencing & Events Operations Manager will motivate and drive the team of this prominent and multi-faceted operation, demonstrating operational excellence, leadership and vision.
This is a great opportunity for an events focused hospitality professional.
Reporting to the Food & Beverage Manager, the C&E Operations Manager will have a strong background in events, conferencing and weddings on a large scale.
You have the opportunity to bring your personality and sense of fun to work, be surrounded by an amazing team and have the beach on your doorstep
KEY RESPONSIBILITIES:
Lead our conferencing and events team to deliver a premium customer experience.
Manage financial aspects of the C&E department including annual budgeting, cost control and reporting.
Focus on a guest obsessed culture and amazing customer service.
Set and maintain a level of service and quality that consistently exceeds the expectations of our guests.
Manage staffing levels and work schedules to achieve financial and service quality targets.
Monitor and evaluate guest comments and create change based on feedback.
Inspire, develop and lead the C&E operations team.
Seek opportunities to maximise revenue and drive sales.
Maintain effective communication with the Food and Beverage Manager.
ABOUT YOU:
You are a true leader, ready to take the conferencing and events to the next level in this renowned venue.
You are driven to succeed and are passionate about what you do.
You're savvy, like to have fun, have lots of energy and can multi-task.
You have a solid background in hotel/hospitality management, especially in food & beverage/events.
You are driven to exceed customer expectations.
You're hands on and an exceptional leader with the ability to nurture, develop and bring out the best in your team.
You have high level written and verbal communication skills.
Hold current NSW RSA & RCG qualifications.
Thorough knowledge of WHS legislation and hazard identification.
Ability to influence and mentor a diverse team and set targets that are KPI driven.
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