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Team Leader
vor 2 Wochen
Lead a dynamic team to deliver exceptional customer experiences and drive high-performance outcomes in a fast-paced, customer-focused environment
Clerk Grade 7/8 with a salary range of $110,266 - $122,058
Ongoing role based in Sydney, NSW
About Liquor & Gaming NSW
We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW.
If you want a seat at the table, whether we're reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you.
We're enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest.
Our work is as diverse as our people and the NSW communities we serve.
See what it's like to work with us
About the role
The primary purpose of the Team Leader role is to provide leadership and guidance to the Customer Experience staff.
Allocate and coordinate workflows and implement best practice to ensure service delivery standards are met.
The position focuses on driving high performance and ensuring the team operates effectively and professionally, with a strong emphasis on delivering exceptional service.
About You
We are looking for someone who demonstrates the capability to:
Plan and prioritise workload to meet conflicting and critical deadlines
Manage a team with a diverse range of complex matters in a high volume or sensitive customer
focused environment
Keep up to date with the range, pace and complexity of information and knowledge required while deliver quality service
Develop processes and plans to enhance team efficiency
Lead staff through change and determining solutions to problems as they arise
To learn more about the role, please click here to download the Role Description.
How to Apply
Your application must include a cover letter and an up-to-date resume that details your capabilities and experience in relation to the above role.
Additionally, you must respond to the following pre-screening questions and attach your responses to your application.
Please note that applications without responses to these questions, or those generated using AI tools, will not be considered.
Question 1 - Share an example from your experience where you failed to foresee the impact of a skill gap in your leadership, even when others warned you.
What was the situation, what steps did you take to manage the fallout from that failure, and what long-term changes did you implement to prevent a similar issue in the future?
Question 2 - Can you provide an example from your experience where you had to manage a high-profile individual or team member whose skillset was far superior to yours in a specific area, but you were still responsible for leading them?
What was the situation, how did you manage the dynamic, and what did you do to ensure your authority was respected while acknowledging your skill limitations?
Closing Date: Friday, 24 January 2025 (10.00AM)
Contact: Jaslin Dhindsa, Manager Customer Experience on ******
Working at the Department of Creative Industries, Tourism, Hospitality and Sport
At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.
Together we:
Create social and economic opportunities for the state
Support the creation of jobs across the creative, visitor and night-time economies
Prioritise First Nations artists, stories and culture
Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
Drive visitation through events, campaigns and visitor experience development
Activate our night-time and creative economies to unlock unique precincts and community spaces
Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history.
We believe diversity across our department allows us to be a true reflection of NSW citizens.
We are a respectful workplace committed to diversity, equity, and inclusion.
If you do require an adjustment during the recruitment process, please notify us on your application form.
A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.
