Customer Success Consultant
vor 2 Wochen
Customer Success Consultant (SME)--Software SolutionsApply locations: Taipei, Seoul, Sydney, Australia, Singapore - ELS Winsland HouseOur CompanyElsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content.Purpose of the JobThe role of the Customer Success Consultant (SME)—Software Solutions will be to provide deeper expertise and consultative support for Elsevier customers through partnership with the Customer Success Manager (CSM) in alignment with the post sales customer journey.Key Result Areas / Primary AccountabilitiesCoordinate with the CSMs and Training teams for successful adoption, configuration, and deployment of Software Solutions/Software as a Service (SaaS) Products (e.g. Pure, Interfolio).Guide Elsevier's potential and current clients through onboarding, change management and process improvement.Introduce and drive change management activities to help clients transform their processes.Demonstrate breadth and depth of knowledge in aligning Elsevier's capabilities to potential and current customers' priorities.Provide oversight and guidance for the CSM when required in terms of onboarding and implementation.Provide in-depth training on solutions when required by the Customer and/or Sales team.Assist and/or lead with customer escalations, when necessary.Spearhead internal cross functional improvement projects by educating CSM team.Understand customer use cases for Elsevier offerings.Work closely with Elsevier business units for development and design of our solutions offerings.Utilise industry knowledge to position Elsevier for the customers success.Create and build on knowledge management solutions related to SaaS products.Act as a trusted advisor by supporting a CSM as appropriate.Qualifications – (education, competencies, skills, experience)University degree.Strong knowledge of Elsevier SaaS products.Solid background in relevant field of expertise.In-depth understanding of our Elsevier A&G customers.Advanced consultative sales and customer success skills.Excellent analytical, presentation and communication skills.Experience in building influential networks within customers' organizations.Background or proven interest in customer engagement.Experienced in working in an international matrix organisation.Strong communication (verbal and written) skills in English; additional languages a plus.A passion to get the maximum satisfaction of your customers.Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer flexible working hours.Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Medical and Life Insurance.Long-Service Award.Marriage and New Baby Gifts.Festivals and Birthday Gifts.Annual Medical Check-up.About the BusinessA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to any characteristic protected by law.
#J-18808-Ljbffr
-
Customer Success Consultant
vor 2 Monaten
Sydney, Österreich Rea Group VollzeitCustomer Success Consultant We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property...
-
Senior Customer Success Consultant
vor 4 Wochen
Sydney, Österreich Rea Group VollzeitREA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property.No matter where you're at on your property journey, we're here to help with every...
-
Senior Customer Success Consultant
vor 4 Wochen
Sydney, Österreich Rea Group VollzeitREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every...
-
Senior Customer Success Consultant
vor 4 Wochen
Sydney, Österreich Rea Group Ltd. VollzeitSenior Customer Success ConsultantApply locations Sydney, NSW time type Full time posted on Posted 4 Days Ago time left to apply End Date: December 20, 2024 (23 days left to apply) job requisition id R0012889REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global...
-
Senior Customer Success Consultant
vor 4 Wochen
Sydney, Österreich Rea Group Ltd. VollzeitREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every...
-
Senior Customer Success Consultant
vor 4 Wochen
Sydney, Österreich Rea Group Ltd. VollzeitREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every...
-
Senior Customer Success Consultant
vor 4 Wochen
Sydney, Österreich Rea Group Ltd. VollzeitSenior Customer Success ConsultantApply locations Sydney, NSW time type Full time posted on Posted 4 Days Ago time left to apply End Date: December 20, 2024 (23 days left to apply) job requisition id R0012889REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global...
-
Senior Customer Success Consultant
vor 4 Wochen
Sydney, Österreich Rea Group Ltd. VollzeitSenior Customer Success ConsultantApply locations Sydney, NSW time type Full time posted on Posted 4 Days Ago time left to apply End Date: December 20, 2024 (23 days left to apply) job requisition id R0012889REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global...
-
Customer Success Consultant
vor 18 Stunden
Sydney, Österreich Compass Education VollzeitCome shape the future of education with us. At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available.Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...
-
Customer Success Consultant
Vor 2 Tagen
Sydney, Österreich Compass Education VollzeitCome shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...
-
Customer Success Consultant
vor 2 Wochen
Sydney, Österreich Elsevier VollzeitCustomer Success Consultant (SME)--Software SolutionsApply locations: Taipei, Seoul, Sydney, Australia, Singapore - ELS Winsland HouseOur Company Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic...
-
Compass Education | Customer Success Consultant
vor 18 Stunden
Sydney, Österreich Tideri Jobbörse VollzeitCome shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available.Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...
-
Consultant (Customer Success) - Nowinfinity
Vor 5 Tagen
Sydney, Österreich myprosperity VollzeitA BIT ABOUT USClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Consultant (Customer Success) - Nowinfinity
Vor 4 Tagen
Sydney, Österreich myprosperity VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Consultant (Customer Success) - Nowinfinity
vor 17 Stunden
Sydney, Österreich Hub24 Group VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Elsevier | Customer Success Consultant
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Success Consultant (SME)--Software Solutions Apply locations: Taipei, Seoul, Sydney, Australia, Singapore - ELS Winsland House Our Company Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.We serve the research,...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government.Locally owned and operated, with an industry-leading customer service model,...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service...
-
Sydney, Österreich Tideri Jobbörse VollzeitSenior Customer Success Consultant Apply locations Sydney, NSW time type Full time posted on Posted 4 Days Ago time left to apply End Date: December 20, 2024 (23 days left to apply) job requisition id R0012889 REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Macquarie Technology Group VollzeitAbout usWe're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally!Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model,...
