Customer Success Engineer

vor 3 Wochen

Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

Customer Success Engineer - French Speaking

Paris, FranceAlgolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps.
We provide a search API used by thousands of customers in more than 100 countries.
Billions of search queries are answered every month thanks to the code we push into production every day.The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia's customers.
The CSE is a key member of the Customer solutions team, acting as the main liaison on a wide variety of client-facing technical topics, such as:Customer onboardingTrainingFurthermore, the CSE ensures the resolution of complex issues with the full context and understanding of the customer's specific product and technology environment.
By orchestrating reactive and proactive support across Algolia Product, Engineering and Customer Success teams, the CSE allows our customers to take full advantage of our offering.YOUR ROLE WILL CONSIST OF

Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needsScope, shape and present technical workshops to drive Algolia's adoptionAdvise Algolia's customers on the best technical and industry practices around search implementation and optimisationWork closely with your account's Customer Success Manager to ensure the customer's long-term health through a world-class support experience.Work across the organisation and escalate as necessary for confirmation of solutions or other options.Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.Proactively identify and work with the customer to resolve technical risks and bottlenecks.Provide guidance on how to optimise the use of their environment.YOU MIGHT BE A FIT IF YOU HAVE

Experience with REST API, database management, and web development technologiesExperience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audienceProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channelsExcellence in time management, task prioritisation, and evaluation of situational urgencyFluency in French and EnglishTravel to customers' locations may be requiredNICE TO HAVE

Familiarity with iOS & Android platforms.Experience supporting open-source projects & their GitHub communities.WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

GRIT

- Problem-solving and perseverance capability in an ever-changing and growing environmentTRUST

- Willingness to trust our co-workers and to take ownershipCANDOR

- Ability to receive and give constructive feedbackCARE

- Genuine care about other team members, our clients and the decisions we make in the companyHUMILITY

- Aptitude for learning from others, putting ego asideREADY TO APPLY?If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your applicationApply for this job

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