Manager

vor 1 Monat


Melbourne, Österreich Lhr Vollzeit

Work type: Permanent Full timeRegion: VIC- Melbourne CBDKey Responsibilities:Lead the execution of strategic initiativesProactively manage and deliver change into the businessIdentify business improvement opportunities to help achieve NAB's strategic ambition of being the most customer centric company in Australia and New ZealandAbout the Role:The Manager, NAB Assist, reporting to the Senior Manager, NAB Assist, will lead and drive the execution and safe delivery of NAB Assist FY25 strategic changes, including migration of the Citibank unsecured white label portfolios (Project Edge).This role will deliver business improvement initiatives and an enhanced business wide operating model to support NAB's global NAB workforce and strategic ambition of being the most customer centric company in Australia and New Zealand.The role will be critical in ensuring change is effectively and proactively managed and delivered with minimal operational disruption, working collaboratively with project and dedicated colleagues.In addition, you will:Operationalise and embed change delivered through NAB Assist strategic changes, including Project Edge and the Financial Support Transformation ProgramEducate and embed change delivered via new operating model more broadly across NAB Assist colleagues/functions including global workforce presence in NAB IndiaWork collaboratively with others to develop solutions/improvements to the way we support our customersProvide subject matter expertise on strategic & operational change (e.g. engagement models/protocols/business capacity) for delivery of and changeProactively identify, escalate (where appropriate) & manage risks/issues with the potential to impact the delivery of changesSupport to uplift the associated policy, risk and control environment for NAB AssistAbout you:8+ years professional experience in banking/finance/collections/hardship or related disciplinesContinuous improvement mindset with experience leading change and process improvement initiatives including the identification, shaping and prioritisation of opportunities, delivery tracking and reporting.Comprehensive understanding of Collections and Hardship processes and the associated regulatory landscapeDetailed understanding of collections related technology and systems (highly desirable)Operations management experience (highly desirable)To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert.
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