Customer Service Manager, Home-In | Sydney, Au
vor 1 Monat
Who are we?
We are Home-in, and our vision is that all Australians buy and sell their home securely, with confidence.
To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents that they recommend Home-in to all their customers.
Home-in provides conveyancing services across Australia, settling over $7B in homes since 2020.
Our value proposition to customers is 'Expert conveyancers, digital convenience':
Conveyancers and lawyers with years of experience and local expertise.
Award-winning app built by CommBank with digital ID verification, chat and more.
We believe conveyancing is a key part of a customer's home buying journey.
Through our partnership with CommBank and integration with the CBA home loan process, we continually strive to create the best home buying experience in Australia.
What's more, Home-in is proudly part of x15ventures
Home-in is a business operating within CBA's x15ventures.
x15ventures is a venture-scaler powered by CommBank.
That means we build, buy, and invest in startups that could benefit the bank's 15 million customers and beyond.
If you want to be a part of one of a fast-growing customer-driven start-up that supports people through their home-buying journey, we want to hear from you
Where do you fit in?
We are seeking an experienced and passionate Customer Service Manager to join Home-in to support our customers through their home-buying and selling journey.
The Customer Experience Team is pivotal to our business as they are responsible for ensuring the success of our customers' property journeys - from search to settlement.
What you'll do day-to-day:
Lead our passionate Customer Experience team of 8-10 to maintain and improve our customer NPS of 60 Coach, mentor and develop the Customer Experience team members in the latest techniques for supporting customers through what's typically the largest financial transaction of their lives Build strong relationships and influence our law firm partners so they provide outstanding conveyancing services to our customers Leverage our extensive data to continually analyse and improve team performance and customer experience Skilfully manage complex customer complaints or escalations through coordination with our partner law firms and CommBank lenders
What you'll need to be successful in this role:
Demonstrated leadership experience leveraging coaching and other techniques to support a high-performance team 3-5 years' experience leading a customer experience or customer service team A commitment to providing exceptional customer service, continuous improvement and creating a customer centric culture.
Strong analytical capability to generate data insights that you'll use for decision making.
Exceptional team player with a genuine empathy for home buyers.
Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement.
If this is you, don't worry - we still encourage you to apply.
We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we're looking for
Why Join Us?
Enjoy a flexible and dynamic startup environment We nurture a safe space for our people to show up as they are
Competitive salary and bonus structure Opportunities for professional growth and development Access to the best in class benefits that CommBank offers.
#J-18808-Ljbffr
-
Customer Service Manager, Home-In | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitWho are we?We are Home-in, and our vision is that all Australians buy and sell their home securely, with confidence.To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents that they recommend Home-in to all their customers.Home-in provides...
-
Home Finance Manager | Sydney, Au
vor 1 Woche
Sydney, Österreich Efinancialcareers Ltd. VollzeitHome Finance Manager Westpac Banking Corporation Sydney, Australia Home Finance Manager Westpac Banking Corporation Sydney, Australia Branch based lending opportunity in Westpac Sydney CBDJoin a high performing team with a supportive leader who will set you up for successShape and grow your career in home lending Job Description Branch based lending...
-
Customer Service Manager, Home-In
vor 1 Monat
Sydney, Österreich X15 Ventures VollzeitSupervisors/Team Leaders (Call Centre & Customer Service)Full timeWho are we?We are Home-in, and our vision is that all Australians buy and sell their home securely, with confidence.To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents that...
-
Customer Service Manager, Home-In
vor 1 Monat
Sydney, Österreich X15 Ventures VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Who are we?We are Home-in, and our vision is that all Australians buy and sell their home securely, with confidence.To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents...
-
Manager, Customer Advocacy | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitManager, Customer Advocacy Westpac Banking Corporation, Sydney, AustraliaJob Description Permanent role Sydney, Melbourne, Brisbane, Adelaide Hybrid working model 52024 - Manager, Customer Advocacy How will I help?This role will support the execution of customer and broker events that will improve customer satisfaction. In addition, the Manager, Customer...
-
Manager, Customer Advocacy | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitManager, Customer Advocacy Westpac Banking Corporation, Sydney, Australia Job Description Permanent role Sydney, Melbourne, Brisbane, Adelaide Hybrid working model 52024 - Manager, Customer Advocacy How will I help?This role will support the execution of customer and broker events that will improve customer satisfaction.In addition, the Manager, Customer...
-
Manager, Customer Advocacy | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitManager, Customer AdvocacyWestpac Banking Corporation, Sydney, AustraliaJob DescriptionPermanent roleSydney, Melbourne, Brisbane, AdelaideHybrid working model52024 - Manager, Customer AdvocacyHow will I help?This role will support the execution of customer and broker events that will improve customer satisfaction. In addition, the Manager, Customer Advocacy...
-
Sydney, Österreich Efinancialcareers Ltd. VollzeitHead of Operations and Customer Service, Home-inWho we areWe are Home-in and our vision is that all Australians buy and sell their home securely, with confidence.To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents that they recommend...
-
Sydney, Österreich Efinancialcareers Ltd. VollzeitHead of Operations and Customer Service, Home-inWho we areWe are Home-in and our vision is that all Australians buy and sell their home securely, with confidence.To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents that they recommend...
-
Mobile Home Finance Manager | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitMobile Home Finance Manager Westpac Banking Corporation Sydney, Australia Mobile Home Finance Manager Westpac Banking Corporation Sydney, Australia Apply now Posted 15 hours ago Permanent Competitive Mobile Home Finance Manager Job Description Mobile Home Finance Manager | 54353 Be a face for fantastic customer serviceSee what work/life balance can really...
-
Manager, Customer Advocacy | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitManager, Customer AdvocacyWestpac Banking Corporation, Sydney, AustraliaJob Description Permanent roleSydney, Melbourne, Brisbane, AdelaideHybrid working model52024 - Manager, Customer Advocacy How will I help?This role will support the execution of customer and broker events that will improve customer satisfaction.In addition, the Manager, Customer Advocacy...
-
Service Support Officer | South East Sydney
Vor 7 Tagen
Sydney, Österreich au VollzeitService Support Officer | South East SydneyUndertake a key role in the HammondCare At Home front line care team, providing reliable office-based support for Care Managers, clients and their representatives.Permanent position with guaranteed hours and stability in our Home Care team.Maximise your take-home pay with NFP salary packaging.Enjoy a work-life...
-
Customer Service Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Officer Westpac Banking Corporation, Sydney, Australia Job DescriptionYou will be the face of St. George helping our customers reach their financial objectives!Join a supportive team in our St George branch in Tweed Heads South, NSWPermanent Part time role (14 hrs per week)Customer service role working with the local communityHow will I...
-
Customer Service Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Service Officer Westpac Banking Corporation, Sydney, Australia Job DescriptionYou will be the face of St. George helping our customers reach their financial objectives!Join a supportive team in our St George branch in Tweed Heads South, NSW Permanent Part time role (14 hrs per week) Customer service role working with the local community How will I...
-
Customer Relationship Manager | Sydney, Au
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Relationship Manager Credit Corp Group Limited, Sydney, AustraliaJob no: 494632Work type: Full-timeLocation: Sydney - CBDCategories: Collections, Customer Service & Call Centre About Credit Corp Financial Services (CCFS)CCFS is an innovative lender and part of Credit Corp Group.We're a growing company with international lending reach through our...
-
Customer Service Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Officer Westpac Banking Corporation, Sydney, Australia Job DescriptionYou will be the face of St. George helping our customers reach their financial objectives!Join a supportive team in our St George branch in Tweed Heads South, NSWPermanent Part time role (14 hrs per week)Customer service role working with the local community How will I...
-
Customer Relationship Manager | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Relationship ManagerCredit Corp Group Limited, Sydney, AustraliaJob no: 494632Work type: Full-timeLocation: Sydney - CBDCategories: Collections, Customer Service & Call CentreAbout Credit Corp Financial Services (CCFS)CCFS is an innovative lender and part of Credit Corp Group.We're a growing company with international lending reach through our...
-
Customer Relationship Manager | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Relationship ManagerCredit Corp Group Limited, Sydney, AustraliaJob no: 494632Work type: Full-timeLocation: Sydney - CBDCategories: Collections, Customer Service & Call CentreAbout Credit Corp Financial Services (CCFS)CCFS is an innovative lender and part of Credit Corp Group. We're a growing company with international lending reach through our...
-
Associate Product Manager, Home Buying | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitAssociate Product Manager, Home Buying Commonwealth Bank of Australia Sydney, Australia You will play a key role in the day-to-day tasks and support the delivery of strategic initiatives across a range of specialty Home Buying products.You'll have a sound understanding of who our customers are, their needs and their expectations.Together, we will build the...
-
Customer Service Advisor | Sydney, Au
vor 2 Wochen
Sydney, Österreich Westpac VollzeitCustomer Service Advisor Westpac Banking Corporation Sydney, Australia Join a supportive team in our Lake Haven BranchCustomer service role working with the local community Job Description Customer Service Advisor Join a supportive team in our Lake Haven BranchPermanent part time position - 37 hours per weekCustomer service role working with the local...
