Mobile Device Warehouse Administrator
Vor 2 Tagen
Albion, Queensland 4010, Australia • Full-time
DescriptionMOBILE DEVICE WAREHOUSE About Us At ENTAG we help businesses thrive
We are a technology services business, partnering with Australia's largest telecommunications supplier and world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers.
About the Position We are currently looking for an Asset Management Specialist who will be responsible for delivering a high level of service through facilitation of all service requests and incidents received from clients.
The role primarily involves assisting with the staging and configuration of end user devices to specific specifications and standards while maintaining SLAs and meeting customer expectations.
This also includes customer reporting, health checks & investigations, hot swap requests, bulk disconnections and data integrity.
In this role you will:
Provide internal support as well as maintain and update devices with platforms including Telstra MDM, Samsung Knox, Intune, Apple GSX and Damstra.Perform stocktake on customer owned devices and accessories, review and investigate discrepancies.Stage and configure devices in line with business targets, customer requirements and SLAs.Log and process return handsets, repairs, hot swaps and escalations in line with Entag and Telstra returns policies and procedures.Manage customers asset life cycle from beginning to end.Resolve customer complaints whilst adhering to procedures and guidelines.About You: You will have:
No previous qualifications required, however Apple, Android and Windows certifications relating to mobile configuration and deployment would be advantageousPrior demonstrated technical experience in mass deployment of technology (highly desired)Knowledge of Apple's iOS, Android and Windows deployment processesKnowledge and application of repair and device sanitisation procedures and policiesAbility to work autonomously and effectively in a fast-paced organisationAbility to perform problem solving logic to a variety of issuesWe offer: Career progression underpinned by our learning platform and role and/or team pathwaysAdditional leave options including birthdays off, service recognition leave days and purchased additional annual leaveReward and Recognition ProgramTeam social events including running/walking club and hiking group adventuresHow to apply
If this role sounds like you, please click on the apply button and follow the prompts.
We will get in touch if you are shortlisted for this opportunity.
If you would like to learn more, please reach out to Wendy Mifsud on 0455 577 996 for a confidential chat.
Role TypeCompany OverviewAt ENTAG, laughter and coffee keep us fueled in our fast-paced environment and the desire to do it for each other keeps us connected
ENTAG-ians are renowned for having great banter, comradery and getting the job done right for our customers.
We are resilient, we deliver, we care, we are empowered and we are passionate.
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work.
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