Customer Experience Coordinator
vor 1 Monat
Customer Experience Coordinator / Stock Control SupportJoin Our Team in a rare and unique dual-role opportunityWe've proudly served the Gold Coast and Scenic Rim communities at Hinterland Toyota for over 25 years. As an award-winning dealership representing Australia's most trusted automotive brand, we are looking for a dynamic, people-focused individual to fill a rare dual role. This opportunity will see you seamlessly balancing two essential functions: Customer Experience Coordinator and Stock Control Support.This position is a perfect blend of customer relationship management and operational efficiency, and it's an opportunity to make a lasting impact on our customers and team. If you thrive in a varied and evolving environment and love to build connections while ensuring smooth processes, this could be your role.As a thriving business, we're looking to invest in people here to join our growing journey. We recognise and reward hard work and offer genuine opportunities by promoting from within to develop your automotive career truly.About the RoleReporting to our Marketing, Communications & Loyalty Manager.As the Customer Experience Coordinator & Stock Control Support, you'll be instrumental in driving customer satisfaction across all areas of the dealership. You'll work closely with our leadership team to implement strategies that ensure Hinterland Toyota continues to deliver the exceptional service our customers have come to expect. Your duties include but are not limited to:Key Responsibilities:Customer Experience CoordinatorLead the charge in customer satisfaction: Drive exceptional customer experiences across all dealership areas, ensuring every interaction is positive, seamless, and memorable.Foster a culture of service excellence: Motivate and inspire our customer-facing teams to take ownership and be accountable for delivering high levels of service and customer satisfaction.Resolve customer complaints with empathy: Act as a trusted liaison between customers and internal teams, resolving issues swiftly and professionally while maintaining solid relationships.Collect and analyse customer feedback: Use data-driven insights to identify areas of excellence that need improvement, ensuring the dealership is continuously evolving.Implement action plans for improvement: Lead conflict resolution efforts and implement plans to address recurring issues, measuring success to drive ongoing improvements.Empathetic approach: Ensure all customers feel heard, valued, and respected, providing a warm, professional experience at every touchpoint.Stock Control SupportCoordinate stock orders: Work alongside the Stock Controller, assisting in ensuring timely and accurate stock movements within the dealership, ensuring smooth and efficient operations.Organizational efficiency: Caretake essential administrative tasks related to stock control as delegated, including data entry, job cards, reporting, and record-keeping, maintaining accuracy and attention to detail.Timely execution: Thrive under pressure by meeting deadlines and ensuring stock accuracy with minimal disruption to the flow of operations.Support and liaise with internal teams: Assist with internal communications/directives related to stock, working collaboratively to ensure efficient processes.Adaptability: Provide support with ad-hoc tasks as required, contributing to the ongoing success of stock control functions.What We're Looking ForA minimum of 3 years in a high-impact customer service role is essential. Previous dealership experience is highly advantageous.A genuine love for people, with the ability to listen, empathise, and act with integrity to resolve issues.Detail-oriented with strong organisational skills and the ability to autonomously manage workloads and priorities.Strong communication skills, both written and verbal, with the ability to manage customer interactions with empathy and professionalism.Proficient computer skills, including experience with MS Office Suite, Dealer Management Systems and CRM Platforms.Adaptability and problem-solving skills, with the ability to prioritise and manage multiple tasks simultaneously.On Show: A polished presentation with an always-on mindset.Work ScheduleFull-time: Monday to Friday, 8 AM – 4 PM. Great work/life balance with no Weekends or Public Holidays.What We OfferPositive Work Environment: A collaborative team culture.Competitive Compensation: Attractive retainer and commission package.Training & Development: Ongoing training from Toyota and internal resources.Social Opportunities: Join our Social Club for annual events.Employee Assistance Program: Access to free, confidential support services for personal and work-related issues, including nutrition and financial advice.Career Advancement: We offer long-term growth opportunities and succession planning within our expanding dealership network.Ready to Join Us?If you're excited about a career in the automotive industry and believe you'd be an excellent fit for our Team, we'd love to hear from you.To apply, please send a cover letter explaining why you want to join the team and tackle this role, along with an up-to-date resume.All applications will be treated with confidentiality. Only shortlisted candidates will be contacted.We are proud to be an equal-opportunity employer and celebrate diversity in our workplace.
#J-18808-Ljbffr
-
Gold Coast, Österreich Tideri Jobbörse VollzeitCustomer Experience Coordinator / Stock Control Support Join Our Team in a rare and unique dual-role opportunity We've proudly served the Gold Coast and Scenic Rim communities at Hinterland Toyota for over 25 years.As an award-winning dealership representing Australia's most trusted automotive brand, we are looking for a dynamic, people-focused individual to...
-
Customer Service Coordinator
vor 1 Monat
Gold Coast, Österreich Buildsafe Queensland Pty Ltd VollzeitFull timeBuildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions.We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be!As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients, including...
-
Customer Experience Specialist
vor 3 Wochen
Gold Coast, Österreich Hometime VollzeitGold Coast, Queensland 9726, Australia • Full-timeDescriptionAre you a dynamic and customer-focused individual?As the Customer Experience Specialist at Hometime, you will be the primary point of contact for our guests and property owners, ensuring a seamless and delightful experience from booking to checkout.Your ability to communicate effectively, solve...
-
Customer Experience Officers
vor 3 Monaten
Gold Coast, Österreich Goldcoastfc VollzeitGreat vacancy Customer Experience Officers hiring nowJob Details: Customer Experience OfficersIn preparation for our upcoming PINK concert and 2024 AFL Season, the Gold Coast Football Club is calling on Customer Experience Officers (CEO's) to join its fun and energetic team on a casual basis.As part of the Stadium team, you'll make sure that everyone who...
-
Customer Experience Officers
vor 2 Monaten
Gold Coast, Österreich Tideri Jobbörse VollzeitGreat vacancy Customer Experience Officers hiring now Job Details: Customer Experience Officers In preparation for our upcoming PINK concert and 2024 AFL Season, the Gold Coast Football Club is calling on Customer Experience Officers (CEO's) to join its fun and energetic team on a casual basis.As part of the Stadium team, you'll make sure that everyone who...
-
Customer Experience Specialist
vor 2 Monaten
Gold Coast, Österreich Localsearch VollzeitJoin Our Team as a Customer Experience Specialist!Are you passionate about delivering top-notch service and building lasting connections? As a Customer Experience Specialist on our post-live team, you'll be at the heart of creating unforgettable experiences for our clients. Your mission? Ensure every customer feels valued and supported long after their...
-
Delivery Coordinator
vor 1 Monat
Gold Coast, Österreich Mazda VollzeitAdd expected salary to your profile for insights.Join a group that continues to grow and expand in the Auto industryOngoing development and mentoring both in houseSouthport Mazda is proud to have been supporting the Southport and Gold Coast community since 1985.Join Southport Mazda and become an important member of our professional and friendly team....
-
Customer Success Coordinator
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitTrellis is a Software and Data-as-a-Service provider supporting organizations to speed up their sustainability journey towards net-zero targets and utility/resource optimization.Trellis leverages various technologies to intercept, process, and interpret large volumes of financial-grade data to support businesses and governments in making better data-based...
-
Customer & Operations Support Coordinator
vor 2 Monaten
Central Coast, Österreich Pulse Recruitment VollzeitCustomer & Operations Support Coordinator Our client, a prominent international agro-food company, is seeking a dynamic Customer & Operations Support Coordinator to join their expanding team in Sydney.With a strong global presence in over 100 countries, our client is renowned for providing high-quality raw materials, semi-processed, and finished food...
-
Junior Retrofit Coordinator
vor 3 Wochen
Gold Coast, Österreich Ardour Associates Ltd VollzeitJunior Retrofit CoordinatorRole Overview:The Junior Retrofit Coordinator is an exciting opportunity for a newly qualified professional to kickstart their career in retrofit coordination.This role supports the Senior Retrofit Coordinator and Head of Retrofit in delivering high-quality retrofit projects while ensuring compliance with PAS 2035 standards.The...
-
Junior Retrofit Coordinator
vor 3 Wochen
Gold Coast, Österreich Ardour Associates Ltd VollzeitJunior Retrofit CoordinatorRole Overview: The Junior Retrofit Coordinator is an exciting opportunity for a newly qualified professional to kickstart their career in retrofit coordination. This role supports the Senior Retrofit Coordinator and Head of Retrofit in delivering high-quality retrofit projects while ensuring compliance with PAS 2035 standards. The...
-
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Care Coordinator - Sydney, NSWWork Arrangement: Office-Based | Contract Type: Permanent Are you passionate about delivering exceptional customer service and building lasting client relationships?Our client, a leader in the industrial products and services sector, is seeking a Customer Care Coordinator to join their Sydney team.About the RoleAs a...
-
Facilities & Experience Coordinator
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitThis job offer is not available in your country.At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are.We...
-
Facilities & Experience Coordinator
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitThis job offer is not available in your country.At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are.We...
-
Service Coordinator
vor 1 Monat
Gold Coast, Österreich Randstad Australia VollzeitWe have a rare opportunity to join one of our valued clients on the Gold Coast. You will be joining a privately owned company who are a leading supplier within the manufacturing industry. Working closely with the service technicians and their customers ensuring the day to day operations run smoothly, maintaining a high level of quality service!Key...
-
Mazda | Delivery Coordinator | Gold Coast
vor 4 Wochen
Gold Coast, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights.Join a group that continues to grow and expand in the Auto industry Ongoing development and mentoring both in house Southport Mazda is proud to have been supporting the Southport and Gold Coast community since 1985.Join Southport Mazda and become an important member of our professional and friendly...
-
Gold Coast, Österreich Tideri Jobbörse VollzeitJunior Retrofit Coordinator Role Overview: The Junior Retrofit Coordinator is an exciting opportunity for a newly qualified professional to kickstart their career in retrofit coordination.This role supports the Senior Retrofit Coordinator and Head of Retrofit in delivering high-quality retrofit projects while ensuring compliance with PAS 2035 standards.The...
-
Clinical Coordinator
vor 4 Wochen
Gold Coast, Österreich Aged Care Resumes VollzeitNursing - Aged Care (Healthcare & Medical)Full timeBolton Clarke Group is one of Australia's largest independent, not-for-profit providers of home care, retirement living, and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the...
-
Customer Experience Agent/Vehicle Detailer
vor 2 Wochen
Gold Coast, Österreich Mynrma VollzeitCustomer Experience Agent/Vehicle DetailerFull-timeDepartment: Operations Team membersSalary Type: HourlyAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go...
-
Allied Health Customer Experience Officer
vor 2 Monaten
Gold Coast, Österreich Health VollzeitCompany DescriptionHiya Health is your premier destination for health, wellness, and injury management in South East Queensland, featuring incredible therapy and gym equipment and facilities. We are determined to inspire change in our clients we serve every day. At Hiya Health, we believe a great quality of life is fueled by your ability to function, and our...
