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Job no: RT4QQ Category: Call Centre & Customer Service Opportunities to work flexibly at all stages of your career Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth Feel truly valued through our employee recognition programs About the role We are seeking an Customer Care Consultant to provide expert advice on product specifications, warranties, and colours for Dulux/DGL Powder & Industrial Coatings on various projects.
Reporting to the Customer Care Team Leader, you will join a dedicated team of Customer Care Consultants and Assistants, working collaboratively to deliver crucial advice when our customers need it most.
The goal is to proactively drive project specification outcomes, leading to the selection of Dulux/DGL Powder Coatings' premium products and system solutions for project coatings.
Additionally, the successful candidate must be available to work a rotating shift roster between 7 AM and 5:30 PM to ensure coverage for the New Zealand timezone/market.
We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride.
If you're energised by working alongside team mates who have the same passion and drive as you, we want to hear from you.
DuluxGroup is proudly an equal opportunity employer.
Talent is our only criteria.
Let us know by emailing ****** if you require any adjustments to the recruitment process so we can support you to present your best self.
Responsibilities Address customer inquiries via inbound and outbound calls, emails, and LiveChat, providing expert advice on products, specifications, warranties, and colours Identify and qualify specification opportunities, generate spec requests, follow up on inquiries, and provide detailed information for the Specification Consultant Troubleshoot and resolve customer issues using available knowledge and resources Escalate complex cases to the appropriate teams as needed Ensure customer satisfaction through follow-ups, participate in training, and contribute to process improvements Benefits Opportunities to work flexibly at all stages of your career Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually Give back to the communities in which we live and work, with our "Community Action Day" and other programs Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us Feel truly valued through our employee recognition programs Enjoy generous discounts on DuluxGroup products and through our corporate partnerships Skills & Experience Demonstrated ability to build strong relationships with both internal and external stakeholders Proven experience in customer service, ideally within a technical sales role and B2B environment Skilled in navigating various software platforms, including LiveChat or similar tools Excellent written and verbal communication abilities Strong multitasking skills, with the initiative to consistently exceed customer expectations Why DuluxGroup?
As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.
We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.
But it's not just about the work - it's also about the people.
At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility.
We care about your wellbeing, and we prioritise your safety in everything we do.
You'll work alongside people who value your unique perspectives and contributions.
If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.
Realising your full potential starts here At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it
You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact.
Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.
DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Dulux Paints and Coatings business.
Dulux Paints and Coatings is Australia's leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.
Applicants must have sufficient working rights for this role .
How to apply We are looking to speak with applicants as soon as possible.
Please apply now
Published on 17 Sep 2024, 1:04 AM
