Hr Shared Services Representative, Associate
Vor 4 Tagen
Company:Qualcomm Intl Inc., Mexico Branch Office
Job Area:Human Resources Group, HR Shared Services
Qualcomm Overview:Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5G's potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.
General Summary:Qualcomm has an outstanding career opportunity for an HR Shared Services Rep, Associate to join their HR Hub (Shared Service Center) in Mexico. Working in a Shared Services and Contact Center environment, this position is responsible for responding to HR inquiries primarily from employees, managers, and other members of the HR Team. The primary focus of this job is to provide support regarding HR policies, benefits programs, processes, and some basic Human Capital Tool Support (e.g., Workday, Bswift, Darwin, etc.). The opportunity will have the resource working in Pacific time zone (PST).
Core Responsibilities:Provides quality customer service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.Provides accurate information over the phone, chat, or via online case management responses.Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries.Accurately documents case notes following each phone call, chat, or online case.Ability to follow standard procedures and scripts.Uses FAQs, scripts, and knowledge to assist employees with inquiries.Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).Answers basic inquiries for industry-leading Human Capital Management Tools such as Workday modules, Bswift, icims, etc.For any issues not resolved, opens case management tickets and refers the case to the appropriate expert for problem resolution.Participates in continuous improvement initiatives.Other responsibilities, as assigned.Core Skills and Qualifications:0-2 years customer service experience preferably in a call center environment, and/or a college degree with a preferred major in Human Resources, Communications or Business.Fluent in English.Ability to greet callers warmly and ascertain problems or reasons for their outreach.Must have the ability to remain focused, professional, tactful, and discrete when handling sensitive and/or confidential information.Communicates effectively in both oral and written form.Exhibits patience and empathy.Ability to put oneself in a customer's shoes and advocate for them when necessary.Possesses strong problem-solving skills.Confident at troubleshooting; obtains enough information from employees to either resolve the inquiry or obtain adequate information to refer the issue to an expert for problem resolution.Actively looks for process improvements.Strong interpersonal and customer service skills.Ability to multi-task, prioritize, and manage time effectively.Ability to follow strict policy guidelines and recognize situations requiring escalation.Ability to work in a fast-paced environment.Possesses strong PC skills and knowledge of general office tools such as Microsoft Office Suite products: Excel, Word, PowerPoint, etc. will also be helpful.Desired Competencies & Skills:Knowledge: 1-2 years HR customer service/shared service experience with good US benefits knowledge.Moderate understanding of general aspects of the job. Limited or no prior experience with the specific customer support tools to be used to perform this job (e.g., Avaya Call Center technology, ServiceNow HR web portal), or Human Capital Management Tools (e.g., Workday modules, Bswift, icims, etc.).Preferred Languages: Japanese and Korean.Job Complexity: Acquires skills and learns company policies and procedures to complete very routine tasks. Works on assignments that are routine in nature where very limited judgment is required.Supervision Required: Receives close supervision involving detailed instructions on all work. Work is frequently reviewed for completeness and accuracy.Decision-making: Contacts with customers primarily require providing information and tool support based on clearly defined training and reference materials.Please provide your resume in English.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail ****** or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
#J-18808-Ljbffr
-
Hr Shared Services Representative, Associate
Vor 4 Tagen
Darwin, Österreich Qualcomm VollzeitCompany:Qualcomm Intl Inc., Mexico Branch OfficeJob Area:Human Resources Group, Human Resources Group > HR Shared ServicesQualcomm Overview:Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the...
-
Darwin, Österreich Tideri Jobbörse VollzeitCompany: Qualcomm Intl Inc., Mexico Branch Office Job Area: Human Resources Group, Human Resources Group > HR Shared Services Qualcomm Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives.But this is just the...
-
Darwin, Österreich Tideri Jobbörse VollzeitCompany: Qualcomm Intl Inc., Mexico Branch Office Job Area: Human Resources Group, HR Shared Services Qualcomm Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives.But this is just the beginning.It takes...
-
Corporate Services Officer
vor 4 Wochen
Darwin, Österreich ALL Aspects Recruitment & HR Services VollzeitAll Aspects Recruitment & HR Services – Darwin NT23 days ago, from All Aspects Recruitment & HR ServicesPosition: Corporate Services OfficerLocation: Darwin, NTReports To: Deputy Chief Executive OfficerAbout Us:Our client is dedicated to fostering a strong Aboriginal community-controlled primary health care sector. The client strives to enhance health...
-
Corporate Services Officer
vor 4 Wochen
Darwin, Österreich ALL Aspects Recruitment & HR Services VollzeitAll Aspects Recruitment & HR Services – Darwin NT23 days ago, from All Aspects Recruitment & HR ServicesPosition: Corporate Services Officer Location: Darwin, NT Reports To: Deputy Chief Executive Officer About Us:Our client is dedicated to fostering a strong Aboriginal community-controlled primary health care sector. The client strives to enhance health...
-
Corporate Services Officer
vor 4 Wochen
Darwin, Österreich ALL Aspects Recruitment & HR Services VollzeitAll Aspects Recruitment & HR Services – Darwin NT 23 days ago, from All Aspects Recruitment & HR Services Position: Corporate Services OfficerLocation: Darwin, NTReports To: Deputy Chief Executive Officer About Us:Our client is dedicated to fostering a strong Aboriginal community-controlled primary health care sector. The client strives to enhance health...
-
Corporate Services Officer
vor 4 Wochen
Darwin, Österreich ALL Aspects Recruitment & HR Services VollzeitAll Aspects Recruitment & HR Services – Darwin NT23 days ago, from All Aspects Recruitment & HR ServicesPosition: Corporate Services OfficerLocation: Darwin, NTReports To: Deputy Chief Executive Officer About Us:Our client is dedicated to fostering a strong Aboriginal community-controlled primary health care sector. The client strives to enhance health...
-
Corporate Services Officer
vor 4 Wochen
Darwin, Österreich ALL Aspects Recruitment & HR Services VollzeitAll Aspects Recruitment & HR Services – Darwin NT 23 days ago, from All Aspects Recruitment & HR Services Position: Corporate Services Officer Location: Darwin, NT Reports To: Deputy Chief Executive Officer About Us: Our client is dedicated to fostering a strong Aboriginal community-controlled primary health care sector. The client strives to enhance...
-
Sales Representative
vor 1 Monat
Darwin, Österreich Bsg Distribution Services VollzeitWe are one of Australia's leading distributors to the Hardware industry with 5 warehouse locations throughout Australia and New Zealand.We are a family owned business with over 30 years in the industry specialising in the merchandising, account management and warehousing & distribution services of market leading premium brands.Our team of over 100 employees...
-
Sales Representative
vor 1 Monat
Darwin, Österreich Bsg Distribution Services VollzeitWe are one of Australia's leading distributors to the Hardware industry with 5 warehouse locations throughout Australia and New Zealand. We are a family owned business with over 30 years in the industry specialising in the merchandising, account management and warehousing & distribution services of market leading premium brands. Our team of over 100...
-
Hr Officer
vor 2 Monaten
Darwin, Österreich United Nt Disability Services VollzeitUnited NT Disability Services was created to help improve outcomes for NDIS participants in the NT. We strive to be different and provide the very best services to the participant with highly trained qualified staff who work to make people feel inclusive and part of a community.We recognise that individuals are unique and deserve every opportunity to become...
-
Hr Officer
vor 2 Monaten
Darwin, Österreich United Nt Disability Services VollzeitUnited NT Disability Services was created to help improve outcomes for NDIS participants in the NT.We strive to be different and provide the very best services to the participant with highly trained qualified staff who work to make people feel inclusive and part of a community.We recognise that individuals are unique and deserve every opportunity to become...
-
Hr Officer
vor 2 Monaten
Darwin, Österreich United Nt Disability Services VollzeitUnited NT Disability Services was created to help improve outcomes for NDIS participants in the NT. We strive to be different and provide the very best services to the participant with highly trained qualified staff who work to make people feel inclusive and part of a community.We recognise that individuals are unique and deserve every opportunity to become...
-
Aps4 Administrative Support Officer
vor 3 Wochen
Darwin, Österreich ALL Aspects Recruitment & HR Services VollzeitAPS4 Administrative Support Officer - ACTCategory:Experience: Between 3 and 5 YearsWork city: CanberraCreated: 15.11.2024Position Overview: All Aspects Recruitment & HR Services are currently seeking an APS4 Administrative Support Officer for a temporary role until 30 June 2025 with the possibility of extension.Security Clearance: Negative Vetting Level 1 or...
-
Maintenance Services Representative
vor 1 Monat
Darwin, Österreich Panasonic VollzeitMaintenance Services RepresentativePanasonic Avionics Corporation (PAC) is a world leading supplier of in-flight entertainment, communication system and aircraft maintenance company with Australia's head office located in Alexandria, NSW with offices in NSW, VIC, NT, SA, QLD and WA.Currently we have multiple opportunities for Maintenance Services...
-
Maintenance Services Representative
vor 1 Monat
Darwin, Österreich Panasonic VollzeitMaintenance Services Representative Panasonic Avionics Corporation (PAC) is a world leading supplier of in-flight entertainment, communication system and aircraft maintenance company with Australia's head office located in Alexandria, NSW with offices in NSW, VIC, NT, SA, QLD and WA. Currently we have multiple opportunities for Maintenance Services...
-
Customer Service Representative
vor 1 Woche
Darwin, Österreich Kirbyhvacr VollzeitKirby HVAC&R is a leader in the Australian refrigeration & HVAC industry.As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs.We have an exciting opportunity for a Customer Service Representative to join our Darwin team.We are committed to the safety, education and ongoing...
-
Customer Service Representative
vor 3 Wochen
Darwin, Österreich Coles Express VollzeitWorking in retail is fast-paced, and at Coles Express for Viva Energy Retail, the rubber really hits the road.It's not a typical 9-5, so you can easily blend life and work.And as part of a small station team, you'll enjoy the variety and speed that offering convenience to local and on-the-move customers brings.About the role We're looking for a Customer...
-
Customer Service Representative
vor 3 Wochen
Darwin, Österreich Coles Express VollzeitWorking in retail is fast-paced, and at Coles Express for Viva Energy Retail, the rubber really hits the road.It's not a typical 9-5, so you can easily blend life and work.And as part of a small station team, you'll enjoy the variety and speed that offering convenience to local and on-the-move customers brings.About the roleWe're looking for a Customer...
-
Maintenance Services Representative
Vor 4 Tagen
Darwin, Österreich Pac Panasonic Avionics Corporation VollzeitOverview:Maintenance Services RepresentativeResponsibilities:B1 LAME Aircraft Maintenance EngineerPanasonic Avionics Corporation (PAC) is a world leading supplier of in-flight entertainment, communication system and aircraft maintenance company with Australia's head office located in Alexandria, NSW with offices in NSW, VIC, NT, SA, QLD and WA.Currently we...
