Engagement Manager: Premium Engagement
vor 1 Monat
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP Australia is looking for a Specialist Engagement Manager to join our Sydney-based Services team. This is an exciting opportunity to work with a globally recognised business software leader to help our customers on their business transformation journey to the Cloud and the Intelligent Enterprise. As the Specialist Engagement Manager, your focus will be on delivering SAP Premium Engagement service to customers in Australia. The key objective is to establish, drive, and support a long-term partnership between the customer and SAP which ensures that the customer realises the expected value and outcomes out of their investment in SAP technology. Engagements cover the entire solution lifecycle (discovery & innovation, design & build, operations). Your work will contribute towards helping our society and businesses run better and improving people's lives. The role will involve: Understanding the customer business, organization, strategy, and IT roadmap, establishing yourself as a Trusted Advisor with the key decision makers both from the Business and IT. Owning the SAP Premium Engagement services contract and its successful renewal: setting up the Engagement and its Governance, developing and scoping service plans, resourcing and project-managing services delivery, achieving customer outcomes, and managing contract financials and renewal activities. Driving the resolution of Top Risks & Issues and critical customer escalations, engaging appropriate customer and partner stakeholders, SAP product support, Engineering teams, and De-Escalation experts as necessary. Owning customer satisfaction and referenceability, aligning and triggering customer surveys, actioning feedback from survey results, and acting as customer advocate within the SAP Organisation. You will develop a joint plan towards the customer becoming a reference, and you will drive the creation of reference assets. Contributing to the overall account strategy as part of the Virtual Account Team, identifying growth opportunities, participating in account planning, and working collaboratively across all SAP teams engaged on the account. Preparing and presenting value realisation and operational status reports to the customer; and performing the associated internal reporting and governance activities. Participating in internal projects that match your career aspirations at SAP and actively contributing to the Premium Engagement Services community in ANZ. Acting as a mentor to less experienced members of the team. What we are looking for: A curious, proactive person with a desire to explore your full potential. Ability to thrive in a complex, fluid, constantly changing environment. Effective working as part of a diverse, multi-cultural, virtual team. Good levels of resilience and staying calm under pressure in difficult situations. Strong customer focus and empathy, enjoying helping others to achieve their objectives and outcomes. Effective communication with senior stakeholders in large companies. A business mindset with an understanding of all functions within a typical business. Good problem solver and decision maker who considers creative options, seeks diverse perspectives, and aligns with key stakeholders first before taking decisive action. Good understanding of the underlying business software and Cloud technologies and business models. Minimum 5 years relevant professional experience. Bachelor in Computer Science, Science, Business, Commerce, Engineering or similar. *Please note this role is physically located in Sydney. We will prioritise applications of those currently residing in NSW, ACT, QLD, VIC – Australia. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 401772 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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Engagement Manager: Premium Engagement
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