Service Advisor
vor 1 Monat
CMI Hino Adelaide, 569 South Road, Regency Park, South Australia, Australia Req #437
Thursday, 17 October 2024
About CMI Hino CMI Hino is one of the world's leading truck manufacturers, with a range covering light duty, car license trucks all the way to B Double rated prime movers.
The brand comes with strong factory backing.
Hino provides excellent in-house training programs, specialised tooling and the opportunity to work with leading edge technology.
About the role As a Service Advisor at CMI Hino, you will be required to greet and assist customers, both in person and over the phone.
You will manage customer's needs, with the ability to accurately detail requirements to our workshop team so that the customer's vehicle is repaired and delivered on time.
You may be an experienced Advisor or simply have strong customer service skills and are wanting to grow and develop into the role.
Duties and responsibilities Answer and manage phone calls in an efficient and professional manner.Manage and follow up on customer enquiries.Liaise with customers and service technicians.Discuss the nature, reason for and estimated costs of mechanical repairs with customers.Fortnightly rostered Saturdays.Manage tyre and wheel alignment sales.Manage online service bookings.Skills & Experience Strong interpersonal, communication and organisational skills.Ability to work well under pressure within a team environment.Motivated, reliable, hard-working with a professional and positive approach.A fast learner who can adapt to the role in their own personal style.Superior customer service skills as you are the first point of contact for our customers.Sound computer skills.Knowledge of the automotive industry.Previous experience in a similar automotive role is desirable.If you have the skills and experience necessary and want to become an important part of our successful team, then please apply and submit your cover letter and resume.
Current CMV employees, please apply through your internal career site.
Please note: By clicking Apply now, you will be directed to the company's career site to create an account or to sign in and finalise your application.
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