Ecommerce Coordinator

We are Strand.
The unshakeable House of Fashion Travel, going places since 1927.
We are doers; creators, innovators, and curators of new beginnings.Formerly known as Strandbags, we are Australia's leading handbag and luggage retailer with a fast-evolving network of 260+ stores – and this is only the beginning.
Through innovation and a first-movers approach, we are shaping a global company that drives innovation and opportunities.Our unique team has a rich history of experiences that make up who we are today.
We are a collective of experts who are constantly evolving, soaring out of our comfort zone, and have a thirst to engage and inspire people with the stories, initiatives, and direction that bring out the best in themselves and others.We are looking for an eCommerce superstar to join the team and support us in growing our marketplace presence, including (but not limited to) The Iconic, Qantas, Bunnings, Amazon AU, and more.
The role will drive a world-class customer journey, improve customer satisfaction, website conversion, and average order value.What you will be doingTrading & PerformanceDevelop and maintain a detailed trading calendar for all marketplace platforms.Coordinate with internal teams and external partners to ensure timely execution of promotions, sales events, and new product launches.Analyse marketplace performance and optimize strategies to maximise sales and engagement.Provide weekly trade reports and identify areas of underperformance and develop strategies to improve sales, AOV, and conversion.Manage the on-site experience in terms of photography, categorisation, merchandising, and copy, with relevance to supporting the simplest journey for our customers.Product / SKU ManagementManage and maintain the master product file, ensuring accuracy of product listings, descriptions, pricing, and images across all our marketplaces.When required, update product information and troubleshoot any issues related to listings, inventory, and pricing.Work with the creative and technical teams to improve product presentation and customer experience on our marketplace e-commerce platforms.Ensure all product listings and marketplace activities comply with platform policies and industry standards.Relationship ManagementBuild and maintain strong relationships internally and with marketplace partners and account managers to ensure smooth operations for our customers.Act as the main point of contact for marketplace queries and marketing opportunities, ensuring effective communication and alignment with platform guidelines.Act as the lead for new marketplace partners, working with internal and external teams to expand our offering across new channels.What's in it for youCareer growth and investment in your development.Amazing culture.Supportive leader.Modern head office in Pyrmont located next to Pirrama Park and Johnstons Bay.40% staff discount on all store products.Birthday leave.Enrolment in our company-wide Service Recognition Program.Employee referral incentive scheme.Access to a 24/7 Employee Assistance Program.Who are you?Proven experience in an e-commerce environment, preferably in Fashion.Experience working with marketplaces including Amazon and The Iconic is not essential but highly desired.Experience in Google Analytics.Strong written and verbal communications.Highly detail-oriented and organised.Creative-minded and analytically driven.Highly proficient in MS Office (Word, PowerPoint, Excel).Flexible with the ability to work under pressure and multi-task to meet deadlines in a fast-paced environment.A self-starter with high energy and a strong work ethic, able to move projects forward.At Strand, we believe in putting people first.
We work hard to ensure we are collaborative, humble, and results-driven.
We focus on being customer obsessed so we can deliver the best product and experience at every customer touchpoint.If you want to join a strong team culture that is passionate about what we do, then look no further.
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