Senior Fraud Manager
vor 1 Woche
Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. The Fraud Management Team sits within the broader Retail Product Team contributing towards the protection of Wealth and Personal Banking (WPB) Personal, Premier and Private Banking customers from fraud and scams. The Fraud Management Team plays a key role in designing and coordinating WPB's fraud prevention, detection and response capabilities. In this role, you will provide key support to the Head of Fraud Management, working on ad hoc initiatives across scam, fraud and mule disruption, fraud technology design and deployment, fraud analytics, industry liaison, along with the provision of fraud advice and Subject Matter Expertise (SME) knowledge across the business to a variety of internal stakeholders. You will work closely alongside other retail product and payment teams to ensure strategies are developed in a coordinated manner and are in place to protect the bank and our customers. Your main responsibilities will include: Work autonomously to ideate, test and deploy disruptive measures and controls to mitigate the risk of fraud and scams. Prepare and present reporting in various governance forums and contribute to the reporting and management of the response to new and existing risk issues relating to Fraud. Assist in the detection of, escalation and disruption of brand abuse and phishing matters. Industry liaison across banks, law enforcement, telecommunications providers and other industry partners. Provision of high-level fraud and scam SME advice to stakeholders of all levels across the organisation. Requirements To be successful in this role, you will need: Tertiary qualification with relevant experience in fraud preferably in retail banking. Experience delivering fraud tools and capability enhancements, realizing benefits. Commercially focused with experience of contributing to the delivery of impactful fraud management strategies within a complex, multi-faceted environment. Excellent communication skills (verbal and written) as well as developed interpersonal skills, demonstrating the ability to communicate and influence at all levels of an organisation. A strong work ethic, integrity and accountability are key behavioural traits required for this role. Ability to work effectively with multiple internal and external stakeholders with varying degrees of knowledge and expertise in the subject. Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
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Senior Engagement Manager Apac – Fraud
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