Group Claims Technical Specialist
Vor 7 Tagen
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?Job DescriptionProvide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client's enquiries;Being the escalation point for technical advice for Case Managers, undertake duties including:Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;Interpretation and advice regarding hypothetical claims scenarios;Undertake quality assurance reviews of claims files;Provide advice on the technical interpretation of policies and contract requirements;Take accountability for the resolution of customer complaints or requests for decision reviews (within authority);Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;Participate in business area and/or Company projects as required.QualificationsExperience in a similar role, within Retail or Group Life Insurance (including income protection, lump sum or trauma claims assessment).Ability to build rapport and empathy with customers and stakeholders during difficult times.Meticulous with a strong attention to detail.Medical, vocational or rehabilitation background (Desirable).Additional InformationWork is a big part of this Australian life, and we work hard to make it one of the best parts. We don't just say it; we do it. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
#J-18808-Ljbffr
-
Claims Technical Specialist
vor 1 Monat
Melbourne, Österreich Tal VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.We want to grow with you.Achieve with you.And support you to do your best work.That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for...
-
Melbourne, Österreich Tideri Jobbörse VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.We want to grow with you.Achieve with you.And support you to do your best work.That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for...
-
Technical Claims Specialist
vor 1 Monat
Melbourne, Österreich Nti Australia VollzeitNumber of Positions Available: 1NTI Reference Number: Claims Tech_2024Work Type: Full timeThe opportunity Reporting to the Technical Claims Manager, you will work within a small team of Claims Technical Leads from across Australia to implement a proactive claims management process that clearly differentiates NTI from its competitors in terms of technical...
-
Melbourne, Österreich Hello Claims VollzeitLiability or Complex/Heavy Vehicle Claims AssessorHello Claims provides a purpose-built and market-leading assess and repair solution. Our client's portfolios cover multiple categories including passenger vehicles, trucks, machinery, caravans, motorcycles, marine, and motor vehicle liability claims. We have offices in Sydney, Coffs Harbour, Sunshine Coast,...
-
Tal | Claims Technical Specialist | Melbourne
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.We want to grow with you.Achieve with you.And support you to do your best work.That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for...
-
Specialist, Liability Claims
vor 2 Monaten
Melbourne, Österreich Insurance Australia Group Limited VollzeitMake a difference as a Specialist, Liability Claims.Join the largest insurance group in Aotearoa New Zealand and Australia.About the Role We have an exciting opportunity in our Liability claims team.As a Specialist, Liability Claims handler, you'll be managing general liability claims for both our intermediated and direct brands, ensuring customer-focused...
-
Technical Specialist
vor 3 Wochen
Melbourne, Österreich Suncorp VollzeitSydney, Brisbane, or Melbourne Become a key member of our Financial Lines and Professional Indemnity claims team, partnering with National Managers on portfolio health, complex claim strategy, and decision-making. Collaborative and supportive culture with genuine opportunities to grow your career. Enjoy a hybrid work model in our modern CBD-based office.We...
-
Claims Assessor
vor 1 Monat
Melbourne, Österreich Ensure Recruitment VollzeitClaims Assessor - Life Insurance (Group)Ensure have partnered with a leading Life Insurer in Melbourne and we're looking for an existing Group or Retail Assessor looking to make the jump.A brief snapshot on your new role:Management of a portfolio of approx 50 Group ClaimsManaging both corporate and industry fundsHealthy claims mix of both IP & TPDManaging...
-
Melbourne, Österreich Tideri Jobbörse VollzeitNumber of Positions Available: 1 NTI Reference Number: Claims Tech_2024 Work Type: Full time The opportunity Reporting to the Technical Claims Manager, you will work within a small team of Claims Technical Leads from across Australia to implement a proactive claims management process that clearly differentiates NTI from its competitors in terms of technical...
-
Specialist, Liability Claims
vor 2 Monaten
Melbourne, Österreich New Zealand School Of Education VollzeitAdd expected salary to your profile for insights.Make a difference as a Specialist, Liability Claims.Join the largest insurance group in Aotearoa New Zealand and Australia.About the Role We have an exciting opportunity in our Liability claims team.As a Specialist, Liability Claims handler, you'll be managing general liability claims for both our...
-
Specialist, Liability Claims
vor 2 Monaten
Melbourne, Österreich New Zealand School Of Education VollzeitAdd expected salary to your profile for insights.Make a difference as a Specialist, Liability Claims.Join the largest insurance group in Aotearoa New Zealand and Australia.About the Role We have an exciting opportunity in our Liability claims team.As a Specialist, Liability Claims handler, you'll be managing general liability claims for both our...
-
Technical Property Claims Assessor
vor 2 Monaten
Melbourne, Österreich Insurance Australia Group Limited VollzeitMake a difference as a Technical Property Claims Assessor Join the largest general insurance group in Australia and New Zealand. Your Role This is a pivotal role to ensuring IAG deliver an industry leading claims experience to both our customers and partner relationships.You'll be required to support customers with settlement and repair of complex or large...
-
Senior Claims Specialist
vor 1 Monat
Melbourne, Österreich Cfc Underwriting VollzeitWe are looking for an experienced Senior Claims Specialist to further strengthen our claims team and to ensure that we continue to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers.You are a conscientious and hardworking claims professional with experience in Cyber claims in Australia.This role will work...
-
Senior Claims Specialist
vor 1 Monat
Melbourne, Österreich At VollzeitWe are looking for an experienced Senior Claims Specialist to further strengthen our claims team and to ensure that we continue to deliver a high-quality claims service to policyholders, brokers, underwriters, and capacity providers.You are a conscientious and hardworking claims professional with experience in Cyber claims in Australia.This role will work...
-
Claims Specialist
vor 2 Wochen
Melbourne, Österreich Victorian Managed Insurance Authority VollzeitClaims Specialist (Liability), Full Time Ongoing Opportunity!•Hybrid working•Melbourne CBD, close to Flinders Street Station•Ongoing OpportunityWhy you are hereAs a Claims Specialist, you are responsible for managing a discrete portfolio of claims (which includes managing abuse claims) that delivers client-focused solutions which build a more resilient...
-
Claims Specialist
vor 2 Wochen
Melbourne, Österreich Victorian Managed Insurance Authority VollzeitClaims Specialist (Liability), Full Time Ongoing Opportunity! •Hybrid working•Melbourne CBD, close to Flinders Street Station•Ongoing OpportunityWhy you are hereAs a Claims Specialist, you are responsible for managing a discrete portfolio of claims (which includes managing abuse claims) that delivers client-focused solutions which build a more...
-
Technical Service Specialist
vor 1 Tag
Melbourne, Österreich ABN Group VollzeitThis is a Technical Service Specialist role with one of the leading companies in AU right now 🔥 -- ABN Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at ABN Group 🧐🧐**What's on offer? ** As a Technical Service Specialist in our Operations team, you will...
-
Team Manager, Claims Investigation Specialist Support
vor 2 Monaten
Melbourne, Österreich Mlc Life Insurance VollzeitJob Description - Team Manager, Claims Investigation Specialist Support (240000CU) Description Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're...
-
Team Manager, Claims Investigation Specialist Support
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitJob Description - Team Manager, Claims Investigation Specialist Support (240000CU) Description Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're...
-
Claims Specialist, Liability
vor 3 Wochen
Melbourne, Österreich Victorian Managed Insurance Authority VollzeitClaims (Insurance & Superannuation)Government - State (Government & Defence)Full timeClaims Specialist (Liability), Full Time Ongoing Opportunity! Why you are hereAs a Claims Specialist, you are responsible for managing a discrete portfolio of claims (which includes managing abuse claims) that delivers client focused solutions which build a more resilient...
