Am - Sales

Company Description
Key Interactions
Internally:
Engineering Finance F&B Front Office Housekeeping IT Kitchen Talent & Culture Externally:
Guests Clients Vendors Suppliers Primary Responsibilities
Sales Support:
Maintain complete knowledge of the following (to include but not limited to):All hotel features/services, hours of operation Hotel function space, entertainment options, menus, and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines.
Handle telephone enquiries according to departmental procedure.
Coordinate all group arrangements.
Work with group contacts to facilitate program planning and requirements.
Communicate group needs and specifications to all relevant departments.
Follow up with Post-Conference reports and review group billings.
Input all group bookings and update booking activities in the system on a weekly basis.
Prepare reports, maintain proper records and filing system in accordance with hotel's sales administration process.
Maintain gifts inventory and coordinate the sending of gifts to clients.
Arrange site inspections for potential clients.
Promote positive relations with clients and attend to all requests expediently and courteously.
Acknowledge and handle clients' complaints and comments tactfully and efficiently.
Report incidents or other irregularities to management.
Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue.
Job Purpose
This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

Reporting Lines
Reports to the Director of Sales.

Other Responsibilities
Be fully conversant with hotel fire & life safety/emergency procedures.
Attend all briefings, meetings, and trainings as assigned by management.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by management.
Main Complexity/Critical Issues in the Job
Defines precise client requirements and ensures that the services offered correspond effectively to their requests.
Provides after-sales service and ensures all guest complaints are efficiently addressed.
Knowledge and Experience
Diploma in Tourism / Hospitality Management / Events Management.
Minimum 1 year of experience in a similar capacity.
Excellent reading, writing, and oral proficiency in English language.
Proficient in MS Excel, Word, & PowerPoint.
Competencies
Good communication and customer contact skills.
Service-oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
Must be well-presented and professionally groomed at all times.
Qualifications
MBA in Sales & Marketing.

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