Field Service Engineer
vor 2 Monaten
Work with cutting edge technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world's most challenging technical problems in the Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion and distributed systems. Working with high profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others. With an approximately $1bn market capitalisation and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage. This role is in the DroneShield Sydney headquarters in Pyrmont, Sydney. There are approximately 160 staff based in the 4,000sqm facility today, scheduled to grow to approximately 300 staff by end of 2026. Overseas on the ground presence includes Virginia (USA), Denmark, Germany and Dubai, as well as distributors in over 70 countries globally. About the role The Delivery Team is expanding in response to increased customer traction around the globe. DroneShield is looking to recruit a Field Service Engineer who will work with the team to ensure DroneShield customers receive the best possible support, from RFI all the way through to after sales product support. The position will report primarily to the Associate Project Manager and will work closely with the Business Development Team, Operations Team and the Product Development Team. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving ASX listed defence technology company. Responsibilities, Duties and ExpectationsCollaborate with the sales team providing support in customer technical engagement, reviewing system architectures and quotations for technical accuracyServe as a primary customer interface for accounts from ordering through to installation, maintenance, and ongoing supportPlan and manage installations of complex systems of multiple productsEngage with customers to receive and document technical feedbackSupport new product development projects by serving as the "voice of the customer" to the engineering teamPerform "end-user" validation testing of new products and software releasesProvide remote and on-the-ground technical support to customersConduct engineering investigation and analysis to resolve technical issues with limited supportDevelop and maintain documentation of DroneShield systems and processes to ensure continual improvements over timeEstablish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgroundsKeep yourself up to date with the latest technologies, tools and methods to be effective in your role. Qualifications, Experience and SkillsEngineering or similar (quantitative) university degree is highly regardedExperience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teamsProficient with Linux operating system (essential)Experience in testing of complex systemsExperience with telecommunications, radio frequency, and/or electronic warfare is highly regardedKnowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgroundsExisting Defence Security Clearance is preferred but not essential
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