Contact Centre Officer | Melbourne, Au
vor 1 Woche
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description About SS&C Technologies SS&C is the largest global investor service provider, servicing over 55 million investors, continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.
Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.
Get To Know The Team: Join our amazing team, striving to exceed client expectations with every interaction. As a Contact Centre Officer, you will be responsible for handling incoming and outgoing customer communications via phone, email, chat etc. You will answer and respond to general advice enquiries, customer complaints, and follow-ups, and aim for first-call resolution. The role requires you to engage with potentially vulnerable members and recognise and understand the unique needs and value of different customers and customer segments. You will also enjoy a flexible hybrid working model and a business casual dress code.
What You Will Get To Do: Answer and respond to general advice enquiries and proactively capture feedback and data obtained during the interactions.Demonstrate a high level of problem-solving ability through strong knowledge and understanding of the superannuation industry and relevant legislation to identify complex business situations and recommend appropriate solutions where required.The timely response to all correspondence from members.Responsible for proactive telephone contact with customers in line with approved outbound campaigns.Complete administrative and ad hoc duties as allocated to support the efficient operation of the business.Identify continuous improvement initiatives and proactively contribute to a best-in-class business culture.Assist members and beneficiaries in a time of need with empathy and in a professional manner.Comply with Fund and regulatory requirements, completion of ongoing education as per training plan and AFSL requirements.Maintain members' details.Achievement of KPIs, SLA's and targets.Attend to member enquiries as they occur by accurately identifying the nature of the enquiry and responding in a timely and professional manner.Participate in training and upskilling to build knowledge and skills within yourself and the team.Be an active team player and contribute positively and collaboratively to the success of shared team goals.Agent Support: Answer ad-hoc agent/team enquiries via phone/chat while also handling escalations.Ad hoc specialised project support & UAT testing for campaign management.Ensure our integrity is maintained and risk exposure minimised by adhering to policies and procedures.Maintain a positive attitude and commitment to working in a hybrid working environment.Must be willing to work onsite with a minimum of two days per week with initial training onsite 5 days per week.Centre Operating hours are 8 am to 6 pm with rotating shifts. What You Will Bring: Excellent communication skills both written and verbal.Ability to work independently as well as in a team environment.Process-oriented and have great attention to detail, with the ability to multi-task.Proven ability to work on tasks independently, whilst contributing to the team goals.Confidence in engaging with members, and external stakeholders maintaining a pleasant phone manner and great attitude.Ability to perform fundamental computer tasks, with advanced skills in Word, Outlook, and Excel.Demonstrated ability to provide exceptional customer service.Exhibits exceptional conflict resolution abilities and remains calm and positive when managing challenging situations.Demonstrated experience in outbound service contact centre teams.Understanding of the superannuation and financial services industry.Commitment to continuously expanding and updating knowledge.Ability to coordinate workflow and meet deadlines.Friendly, people-focused person who enjoys exceeding customer expectations.RG 146 complaint or commitment to undertaking study (desirable). Recruitment Process MS Teams Screening - TA Partner1 Hour Behavioral Interview - Hiring Manager/sOffer Please Note: Successful candidates will be required to start on 13th January 2025.
Why You Will Love It Here At SS&C, we offer an exceptional array of benefits and incentives designed to ensure our employees feel valued and supported.
SS&C Advantage a comprehensive reward and wellness platform.Income protection insurance and salary continuance.Death and TPD insurance (Available through SS&C Superannuation Fund).Private Health Insurance discount.Generous Bereavement & Compassionate Leave.Primary & Secondary carers paid parental leave.Focused on Mental Health.Hybrid Working Model. We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Background Checks: All offers of employment at SS&C are subject to background verification checks, including a 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.
#J-18808-Ljbffr
-
Contact Centre Officer | Melbourne, Au
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Contact Centre Officer | Melbourne, Au
vor 1 Woche
Melbourne, Österreich Efinancialcareers Ltd. VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Contact Centre Officer | Melbourne, Au
vor 1 Woche
Melbourne, Österreich Efinancialcareers Ltd. VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Chief Operating Officer
vor 2 Wochen
Melbourne, Österreich Melbourne Recital Centre VollzeitMelbourne Recital Centre (MRC) is an award-winning live music venue, where artists and audiences build a lifetime of experiences.Established in 2009, Melbourne Recital Centre has been a major contributor to Australia's vibrant musical landscape.It is one of the world's few purpose-built live music venues dedicated to all genres of music, welcoming 178,000...
-
Chief Operating Officer
vor 2 Wochen
Melbourne, Österreich Melbourne Recital Centre VollzeitMelbourne Recital Centre (MRC) is an award-winning live music venue, where artists and audiences build a lifetime of experiences. Established in 2009, Melbourne Recital Centre has been a major contributor to Australia's vibrant musical landscape.It is one of the world's few purpose-built live music venues dedicated to all genres of music, welcoming 178,000...
-
Chief Operating Officer
vor 1 Woche
Melbourne, Österreich Melbourne Recital Centre VollzeitMelbourne Recital Centre (MRC) is an award-winning live music venue, where artists and audiences build a lifetime of experiences. Established in 2009, Melbourne Recital Centre has been a major contributor to Australia's vibrant musical landscape. It is one of the world's few purpose-built live music venues dedicated to all genres of music, welcoming 178,000...
-
Melbourne, Österreich Energyaustralia VollzeitAbout UsEnergy is changing and the entire system is being remade, harnessing the sun and wind.At EnergyAustralia, our strategy is to make this transition simple for all our customers.We are all about empowering our employees to bring their whole selves to work and feel supported and included with their colleagues and boarder teams.As such, it's a fantastic...
-
Melbourne, Österreich Energyaustralia VollzeitAbout UsEnergy is changing and the entire system is being remade, harnessing the sun and wind.At EnergyAustralia, our strategy is to make this transition simple for all our customers.We are all about empowering our employees to bring their whole selves to work and feel supported and included with their colleagues and boarder teams.As such, it's a fantastic...
-
Melbourne, Österreich Tideri Jobbörse VollzeitAbout UsEnergy is changing and the entire system is being remade, harnessing the sun and wind.At EnergyAustralia, our strategy is to make this transition simple for all our customers.We are all about empowering our employees to bring their whole selves to work and feel supported and included with their colleagues and boarder teams.As such, it's a fantastic...
-
Client Services Officer
vor 4 Wochen
Melbourne, Österreich Melbourne Sexual Health Centre VollzeitAlfred Health Alfred Health is a leader in health care delivery, improvement, research and education.We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.Ongoing Part Time (48 hours per fortnight) Managers and Administrative Worker Grade 1...
-
Client Services Officer
vor 4 Wochen
Melbourne, Österreich Melbourne Sexual Health Centre VollzeitAlfred Health Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. Ongoing Part Time (48 hours per fortnight) Managers and Administrative Worker Grade...
-
Client Services Officer
vor 4 Wochen
Melbourne, Österreich Melbourne Sexual Health Centre VollzeitAlfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.OngoingPart Time (48 hours per fortnight)Managers and Administrative Worker Grade...
-
Contact Centre Operator Level 2
vor 2 Wochen
Melbourne, Österreich Ingenico Group VollzeitCompany:Location: Melbourne, AU, 03072Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed...
-
Contact Centre Officer
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Contact Centre Officer
vor 2 Wochen
Melbourne, Österreich Ss&C VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Patient Services Clerk | Cancer Centre
vor 2 Wochen
Melbourne, Österreich Au VollzeitPatient Services Clerk | Cancer CentreApply locations VIC - Melbourne, CBD & Inner Suburbstime type Full timeposted on Posted Todaytime left to apply End Date: December 8, 2024 (29 days left to apply)job requisition id JR139435Job Description:Fitzroy locationFriendly and supportive team environmentPermanent - Full time 80 hours a fortnight (including monthly...
-
Marketing Assistant
vor 2 Wochen
Melbourne, Österreich Arts Centre Melbourne VollzeitAustralia's largest and busiest performing arts centre Dedicated to bringing people together for remarkable experiences Exciting period in the transformation of an iconic cultural organisation About the Role This role will provide administrative and project support to the Marketing team across a variety of shows, experiences, and activities.Full-time ongoing...
-
Contact Centre Officer
vor 2 Wochen
Melbourne, Österreich Ss&C VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Contact Centre Solution Specialist
vor 2 Monaten
Melbourne, Österreich Myob VollzeitThis is a Contact Centre Solution Specialist role with one of the leading companies in AU right now 🔥 -- Myob -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Myob 🧐🧐**About the Team** This is a team that needs no introduction because customers drive our...
-
Contact Centre And Tags Manager
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitContact Centre and Tags Manager page is loadedContact Centre and Tags ManagerApplyLocations: Melbourne CBD & Inner Suburbs Melbourne VICTime Type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: November 6, 2024 (10 days left to apply)Job Requisition ID: R011585Working at Transurban is different; it's a place where you can see the benefits...
