Service Designer
Vor 2 Tagen
TABtouch is embarking on a mission to revolutionise the digital entertainment industry.
As we expand, we're searching for new team members who possess a passion for innovation and change.
You'll have the opportunity to work with cutting-edge technology and solve complex problems in a fast-paced environment.
We cultivate a collaborative team structure that nurtures creativity and provides ample opportunities for learning and growth.
Headquartered in Perth, we offer flexible working arrangements – with employees working from all over Australia.
Don't miss out on this exciting opportunity to build a bright future for WA's digital entertainment industry.
Job DescriptionAbout the Role Are you passionate about creating seamless, end-to-end experiences that delight customers?
As a Service Designer at TABTouch, you'll be at the heart of innovation, blending customer insights, business goals, and cutting-edge design to craft user-centered solutions that captivate and engage.
What You'll Do: Champion Customer Insights: Advocate for our customers and embed their feedback into every product and experience.Drive Innovation: Collaborate with internal and external stakeholders to ensure our digital and physical services exceed customer expectations and achieve business success.Create Impact: Design and improve solutions that align with strategic goals and deliver outstanding user experiences.Accountabilities include: Create and collaborate on strategic narratives, frameworks and business cases to drive decision-making regarding product and experience optimisation.Identify and champion opportunities that create business value and improve the customer experience based on user research, data insight and best practice.Plan and facilitate collaborative workshops including ideation of future state experiences together with customers, stakeholders and subject matter experts (SMEs) to uncover insights, define problems and ideate solutions.Visualise and communicate problems in a way that helps others to understand, engage and identify solutions more effectively.Collaborate with market researchers, product owners, channel leads and analyst teams to define research needs, design and lead customer-centric research practices, uncover customer behaviours, needs, and pain points, and translate insights into impactful service improvements.Map end-to-end customer journeys and experiences involving multiple channels, touch-points, processes and technology to create clarity of end-to-end experiences and enable the business to make strategic decisions.Collaborate with UX designers and retail stakeholders to plan, create and test prototypes that bring service concepts to life.Work closely with product owners and technical/delivery teams to design and implement impactful solutions.Synthesise research outputs into actionable insights to optimise and refine services, ensuring they evolve to continually meet customer and business objectives.Communicate with leadership effectively and influentially to highlight critical user issues, pain points and risks that demand strategic attention.Join us and make a real difference in how our customers interact with TABTouch.
Apply now and be part of a team that's shaping the future of customer experience QualificationsAbout You 5+ years of previous experience as a Service Designer, UX/CX Researcher, UX Designer, Strategic Designer, Innovation Lead and/or Digital Strategist including strong research, design, and strategic communication skills that come with this level of experience.Demonstrated experience in the application of customer-centric experience design and Human Centred Design (HCD) methodologies, including customer journey mapping, ideation workshops and service design blueprinting.Strong experience in undertaking qualitative and quantitative consumer research, prototyping and/or testing to improve customer experience, user/digital experience and/or product innovation.Experience working in an agile environment and familiarity with agile methodologies.Excellent communication, facilitation and influencing skills, with a knack for simplifying complex issues and presenting strategies in a clear, compelling and commercially relevant way to align stakeholders.Additional InformationWhat are you waiting for? Apply now with your CV and cover letter telling us why you're the perfect fit for this opportunity.
As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.
Please note this role is only open to applicants that hold Australian Working Rights, and we are unable to offer Work Sponsorship Visas. Additional benefits: Hybrid and flexible work arrangements.Personal learning and development budget.17.5% loading on Annual Leave.Health and wellness initiatives to support you inside and out.Access to discounts at a wide range of retailers.Reward and Recognition Program.At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity.
We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly. We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant. Applications close Friday 24th January 2025.
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