Member Experience Officer
vor 2 Wochen
Member Experience Officer - Heritage Bank, Nerang & The Pines BranchesWorking with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.
We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our Heritage Bank, Nerang & The Pines Branches. Roster: Monday to Thursday 9:15am - 4:15pm and Friday 8:30am - 4:15pm.
To fulfil training requirements for the role, the successful candidate would be required to work the initial 6 weeks full time (38 hours per week Monday to Friday).
We take great pride in giving our members the best experience we possibly can - consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members' financial needs and assist them in achieving their goals.
What you'll be doing Assisting members with their transactional needs and enquiriesEngaging in needs-based conversations to find the right solutions for our members, every timeBuilding relationships to help members achieve their long-term financial goalsEducating members on how to utilise digital and mobile banking tools to enhance their banking experienceCollaborating with your team to achieve strategic goalsJob DescriptionAbout the role :
Working with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.
We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our Heritage Bank, Nerang & The Pines Branches. Roster: Monday to Thursday 9:15am - 4:15pm and Friday 8:30am - 4:15pm.
To fulfil training requirements for the role, the successful candidate would be required to work the initial 6 weeks full time (38 hours per week Monday to Friday).
We take great pride in giving our members the best experience we possibly can - consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members' financial needs and assist them in achieving their goals.
What you'll be doing Assisting members with their transactional needs and enquiriesEngaging in needs-based conversations to find the right solutions for our members, every timeBuilding relationships to help members achieve their long-term financial goalsEducating members on how to utilise digital and mobile banking tools to enhance their banking experienceCollaborating with your team to achieve strategic goals Here's what you can do for us:We are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded..
Why you'll love working here Are you ready to embark on a distinctive career opportunity with People First Bank? Following the merger of People's Choice and Heritage Bank in March 2023, we are on an exciting journey to unify our member focus, products, services, and technology under a single company name and brand. People First Bank embodies our commitment to prioritising people above all else.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at People First Bank, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
We believe the little extras can make a big difference in supporting your success
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.Paid parental leave and special leave provisions.Employee banking benefits and discounted insurances.Career development opportunities, and ongoing training, coaching and support.A dedicated Employee Assistance Program for you and your family to access in times of need.Access to wellness initiatives for you and your immediate family members.Paid volunteering days and access to a diverse range of community and charitable initiatives. Next Steps :Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click 'Apply Now' and submit your application, including an up-to-date CV and cover letter.
Applications close 8am Tuesday 3 December 2024. If you have any questions or would like to discuss anything in more detail, please contact the Talent Acquisition Team: ******
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
Sign in to start saving jobs in your profile.Don't have a Jora account? Register with:Do you want to receive recommendations for similar jobs?
#J-18808-Ljbffr
-
Senior Member Experience Officer
vor 4 Wochen
Gold Coast, Österreich People'S Choice Credit Union VollzeitSenior Member Experience Officer - Heritage Bank, Helensvale BranchPeople's Choice Credit Union – Helensvale QLDWorking with us at Heritage Bank as a Senior Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service.We have a part-time role (consisting of...
-
Senior Member Experience Officer
vor 4 Wochen
Gold Coast, Österreich Tideri Jobbörse VollzeitSenior Member Experience Officer - Heritage Bank, Helensvale Branch People's Choice Credit Union – Helensvale QLD Working with us at Heritage Bank as a Senior Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service.We have a part-time role (consisting of...
-
Member Experience Officer
vor 3 Wochen
Gold Coast, Österreich People'S Choice Credit Union VollzeitMember Experience Officer - Heritage Bank, Nerang & The Pines BranchesWorking with us at Heritage Bank as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our...
-
Member Experience Officer
vor 2 Wochen
Gold Coast, Österreich Heritage Bank VollzeitMember Experience Officer - Heritage Bank, Nerang & The Pines BranchesWorking with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our...
-
Member Experience Officer
vor 3 Wochen
Gold Coast, Österreich People'S Choice Credit Union VollzeitMember Experience Officer - Heritage Bank, Nerang & The Pines BranchesWorking with us at Heritage Bank as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our...
-
Member Experience Officer
vor 3 Wochen
Gold Coast, Österreich Tideri Jobbörse VollzeitMember Experience Officer - Heritage Bank, Nerang & The Pines Branches Working with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at...
-
Senior Member Experience Officer
vor 3 Wochen
Gold Coast, Österreich Heritage Bank VollzeitAbout the role : Working with us at Heritage Bank as a Senior Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.We have a part-time role (consisting of 65 hours per fortnight) that will be based at our Heritage Bank, Helensvale Branch.Roster:...
-
Member Experience Officer
vor 3 Wochen
Gold Coast, Österreich Heritage Bank VollzeitAbout the role : Working with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our Heritage Bank, Nerang & The Pines...
-
Senior Member Experience Officer
vor 3 Wochen
Gold Coast, Österreich Heritage Bank VollzeitSenior Member Experience Officer - Heritage Bank, Helensvale Branch About the role : Working with us at Heritage Bank as a Senior Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service.We have a part-time role (consisting of 65 hours per fortnight) that...
-
Gold Coast, Österreich Heritage Bank VollzeitMember Experience Officer - Heritage Bank, Nerang & The Pines Branches Working with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service. We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at...
-
Gold Coast, Österreich Heritage Bank VollzeitMember Experience Officer - Heritage Bank, Nerang & The Pines Branches Working with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service. We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at...
-
Member Experience Officer
vor 1 Monat
Central Coast, Österreich Heritage Bank VollzeitMember Experience Officer - Heritage Bank, Highfields Community Branch People's Choice Credit Union – Highfields NSW 3 days ago, from People's Choice Credit Union Working with us at Heritage Bank as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer...
-
Guest Experience Manager
vor 3 Wochen
Gold Coast, Österreich Currumbin Wildlife Sanctuary VollzeitFront Office & Guest Services (Hospitality & Tourism)Full timeSalary plus Super + Uniforms and onsite parkingAbout National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) (NTAQ) properties. As one of...
-
Chief Marketing Officer
vor 1 Monat
Central Coast, Österreich Intrepid Experience VollzeitSelect how often (in days) to receive an alert: Create Alert Application Close Date: 23rd November 2024 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet.More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs...
-
Guest Experience Manager
vor 3 Wochen
Gold Coast, Österreich Tideri Jobbörse VollzeitFront Office & Guest Services (Hospitality & Tourism) Full time Salary plus Super + Uniforms and onsite parking About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) (NTAQ) properties.As one...
-
Guest Experience Manager
vor 3 Wochen
Gold Coast, Österreich Currumbin Wildlife Sanctuary VollzeitFront Office & Guest Services (Hospitality & Tourism)Full timeSalary plus Super + Uniforms and onsite parkingAbout National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties.As one of...
-
Guest Experience Manager
vor 2 Wochen
Gold Coast, Österreich National Trust Of Australia Queensland VollzeitGuest Experience Manager About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties.As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical...
-
Guest Experience Manager
vor 2 Wochen
Gold Coast, Österreich National Trust Of Australia Queensland VollzeitGuest Experience Manager About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a...
-
Guest Experience Manager
vor 2 Wochen
Gold Coast, Österreich National Trust Of Australia Queensland VollzeitGuest Experience ManagerAbout National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) (NTAQ) properties. As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical...
-
Operations Team Member
vor 1 Monat
Gold Coast, Österreich The Good Guys Discount Warehouses (Australia) Pty Ltd VollzeitCustomer Service, Administration & Operations 1 Job no: 512954 Work type: Casual Location: QLD - Metro Categories: Customer Service, Administration & Operations Advertised: 08 Nov 2024 E. Australia Standard TimeApplications close: 08 Dec 2024 E. Australia Standard TimeAbout UsAt The Good Guys we're driven by our purpose to help families live better for less....
