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It Support And Training Specialist
vor 2 Wochen
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BML is the owner of the Brisbane Markets and is responsible for its ongoing management, maintenance and development in support of the horticulture industry.
Brisbane Markets occupies 77 hectares of land with over 40 buildings and is Queensland's most important distribution and economic hub for the trade of fresh produce and flowers, with approximately 700 million kilograms of produce handled annually by over 160 tenants operating within the site.
We are seeking a customer-focused and dynamic IT Support & Training Specialist to support the day-to-day running of the IT department at the Brisbane Markets.
About the role: As the IT Support & Training Specialist, you will play a vital role in managing our frontline IT ticketing system, handling user setups, and supporting our IT infrastructure.
You will provide both Tier 1 and Tier 2 support and create documentation and training packages for IT and non-IT staff.
The ideal candidate will be a customer service champion who possesses exceptional attention to detail, excellent time management and communication skills, and the ability to take initiative to ensure timely delivery of service.
Responsibilities: IT Support (Level 1 & 2): Provide prompt and professional technical support to end users across various platforms, including desktops, laptops, mobile devices, and site hardware.
Troubleshoot hardware/software issues and escalate when necessary.IT Support Ticket Management: Manage the IT ticket queue, ensuring SLAs are met and tickets are addressed, resolved, or assigned in a prompt manner.Hardware Management: Manage and maintain site hardware inventory, including monitoring equipment lifecycle, and handling the installation and setup of new hardware.IT Training: Develop and deliver IT training sessions to staff, covering software applications, hardware use, and best practices.
Adapt training methods for different skill levels.Training Material Creation: Create comprehensive and engaging training materials, including manuals, videos, and presentations, to ensure staff are well-equipped with the necessary IT knowledge.Documentation: Maintain and update internal documentation for IT systems, processes, and support procedures, ensuring that it is clear, accessible, and useful for both current and future team members.Collaboration: Work closely with other teams to ensure effective solutions and provide feedback on areas for improvement.On-call roster: Participate in on-call support rotation (approximately two weeks every six weeks) to assist with any IT-related incidents.
Note: On-call support is rare, with few calls expected during the rotation.About You: Proven experience in IT support in a Level 1 & 2 support role.Familiarity with hardware management, maintenance, and patching.Customer service champion with a strong focus on exceeding customer expectations.Proficient in document and training material creation (manuals, video tutorials, presentations).Strong knowledge of IT systems and common software applications:Microsoft Operating Systems (Windows 11 and Server variants)Server management functionality (DNS, DHCP, Group Policy, etc.
)Microsoft ExchangeVMWare/Hyper VMicrosoft OfficeExcellent troubleshooting and problem-solving skills.Strong written and verbal communication skills.Ability to work independently and as part of a team.Proactive and detail-oriented with strong organisational skills.Relevant Microsoft certifications (or similar) will be highly regarded.Additional experience in the below systems will be valued:Gallagher Access ControlMilestone XProtect CCTVMicrosoft DynamicsBusiness CentralPower BIAPI and software automation3CX phone systemWhat We Offer: Access to fuel discounts.Access to gym memberships.Salary continuance insurance.Family friendly hours.Free parking and access to EAP.Supportive work environment.How to apply: To become part of the BML team's success please submit a detailed resume outlining your work history and relevant experience by clicking "Quick Apply".
Please only apply if you are an Australian/NZ Citizen or permanent resident.
Visa holders will not be considered. Recruitment agencies - thanks for thinking of us, but we've got this one covered
Please do not contact us in relation to this role. How do your skills match this job?Sign in and update your profile to get insights.
Your application will include the following questions:
How many years' experience do you have as a Training Specialist?Which of the following statements best describes your right to work in Australia?Which of the following Microsoft Office products are you experienced with?How many years' experience do you have in the IT industry?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have technical support experience?#J-18808-Ljbffr
