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Telco Help Desk Support
vor 1 Woche
Job Description: Telco Helpdesk L1 (Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome
Accepted Visa subclass:
489, 491, 485, 190, 189, 887, Citizen, PR.
Duration: 1 year Fixed Term contract role with leaves
Below experience Call center Experience: 0-3 months - 45k + super + shift allowance3-6 months - 46.5k + super + shift allowance6 months and above - 50k + super + shift allowance Shift Range timings: 7AM to 11PM (It will be rotational shift, any 8 hour shift will be provided between given time as per the roster)
Client end: Department Largest Telecom Network in Australia
Key responsibilities: Troubleshooting of network related issues and assist customers to understand, use and resolve issues relating to our products and services.Negotiation skills to gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.Execute a strong negotiation technique and influence confidently to close opportunities.Sell products and services that effectively meet customer needs.Establish good customer relationships to create a simple and brilliant customer experience across all our interactions in a multi-media environment.Listening skills to demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers.Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively to identify customer needs along with providing customers with solutions to solve their concerns.Skills Required: Comprehension and understanding of customer needs.Excellent communication and technical experience.Good listening skills & keeps the customer at the center.Good analytical and problem-solving skills.Resolve customer issues with resilience while negotiating outcomes or solutions that meet the customer needs.Knowledge of MS Office.Ability to work in a highly collaborative environment.Experience: 0 - 3 years
Shift Timings:
Working hours – 38 hours per week, plus half an hour break every day.
Working days – Monday to Sunday (any 2 consecutive off depending upon the roster).
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