It Performance And Process Specialist
Vor 3 Tagen
Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
Working in our Careers & Industry (C&I) Division you'll be part of a team supporting Navitas' portfolio of colleges, campuses, and offices.
Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.
So working in our C&I Division means you'll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.
Our global footprint offers you the chance to connect with people from around the world.
We'd like to hear from you
Job DescriptionAbout the Role The IT Performance and Process Specialist will play a key role in optimising IT operations across the Careers & Industry division.
The role focuses on improving service desk performance, streamlining IT processes, managing vendor contracts, and monitoring key performance indicators (KPIs) to enhance service effectiveness.
Working closely with service delivery teams, the specialist will drive continuous improvement through data-driven insights and the implementation of best practices.
Additionally, this role explores innovative operating models to support a high-performing IT environment that meets staff and student needs.
The remuneration package, including superannuation is $130,000 - $140,000.
Key Responsibilities Service Desk Operations: Monitor performance metrics, identify trends, and maintain the knowledge base.Process Optimisation: Analyse, refine, and document IT processes; lead process improvement initiatives using ITIL and Lean Six Sigma frameworks.Performance Monitoring: Develop KPIs, analyse data for improvements, and report outcomes to leadership.Service Delivery Improvement: Optimise incident management, improve user experience, and ensure adherence to SLAs.Innovation: Implement technologies and hybrid operational models to enhance IT performance.Vendor Management: Track vendor contracts, conduct performance reviews, and centralise IT purchasing.Collaboration: Foster cross-team alignment, communicate improvements, and support IT onboarding/offboarding.Documentation: Maintain IT policies, processes, and training materials; coordinate change management initiatives.QualificationsThe person we seek will ideally have the following:
Bachelor's degree in IT, Business Administration, or a related field.Minimum 5 years of experience in IT operations, process optimisation, or performance management.Expertise in KPI development and tracking to measure IT service performance.Proficiency in ITIL, Lean, Six Sigma, and process mapping methodologies.Strong communication, analytical, and interpersonal skills.Experience in service desk operations and IT performance improvement.Desirable: Project management certification and experience in higher education or related industries.Additional InformationWhat we can offer Remuneration Package between $130,000 - $140,000 (inclusive of super)We offer careers across our global operationsWe recognise and reward.We understand the importance of showing appreciation.We care for you.
We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.Navitas is where work has meaning.
Our impact is far-reaching – we create lasting legacies for students and communities.Access to LinkedIn Learning for your development2 days a year volunteer leave for causes you are passionate aboutDiversity Equity and InclusionAt Navitas we promote and embrace an inclusive and diverse workforce.
We believe equality, flexibility, and diversity deliver a rich collaborative environment.
We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.How to ApplyApplicants are assessed upon receipt, so you are encouraged to apply now.
Please submit your CV along with a relevant cover letter demonstrating how you meet the qualifications and why you are the best fit for this role.
Please note: Only candidates who submit a CV and Cover Letter addressing the selection criteria and suitability for this role will be considered for this role. For enquiries about the position, please contact .
To view other opportunities, visit navitas.com/careers.
All applicants must have full working rights in Australia to be considered.
Successful candidates, depending on their role, may be required to provide a Working with Children Check and undergo a Police Check.
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