Customer Service Coordinator
vor 1 Monat
Contribute to the Y factor by delivering excellent customer service & play a key role in crafting memorable experiences for our student residents
04th November, 2024Great location - our property is situated in the North West of Canberra CBDAccess real opportunities for career growth and developmentCasual position - weekend work may be required.At UniLodge you will have the opportunity to build a rewarding career, by honing your skills and expertise with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help the UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice
NEW OPPORTUNITY We're looking for an enthusiastic, customer-oriented professional to join our team as a Customer Service Coordinator (CSC) on a casual basis. If you thrive in a role that offers a mix of quiet and busy moments and don't mind staying on your feet, we encourage you to keep reading…
WHO YOU ARE & THE ROLE There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands-on, and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, organisational skills, and a "we care" attitude.
At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure, and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.
Some of the responsibilities will include, but not be limited to:
Creating a friendly environment and delivering a positive resident experience,Assisting with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, andCoordinating and executing administrative duties (including incoming and outgoing mail, filing, etc.).Our mandatory requirements include:
Eligibility to work in AustraliaNational Police Check (completed within last 3 months)Working with Vulnerable People's CheckWHAT WE OFFER Amplify your potential, we offer a variety of opportunities for career progressionPersonal and professional development, through online and face-to-face training and coursesFocus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance ProgramsInclusive culture in a diverse, collaborative and fun team environmentVarious leave options including two weeks paid parental leave, study leave & much moreStrong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone RewardsFlu Vaccinations – Company FundedGenerous referral bonus (up to $1,000 AUD/NZD)Access to Insider Rates at Essence Hotels and ApartmentsAre you ready to embark on a rewarding career? If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
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