Guest Services
vor 3 Wochen
Company Description At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are… Hotel Chadstone Melbourne MGallery is part of worldwide hotel group, Accor. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description What you'll be doing: Answer all incoming calls via the switchboard in a professional and polite mannerProvide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteouslyCreate genuine connections with guests by listening, demonstrating care and empathy.Handle guest complaints in a positive manner escalating as requiredCommunicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.Keep other members of front office team informed on guest feedback, requirements etc. during and on shift changeParticipate in training and development programs to enhance skills and capabilities to increase the guest experienceWhat we can offer you: A fun work environment where your job is simply to make people happyA genuine sense of community… our team is one big familyShare your love of Melbourne Our guests want your insider-knowledge on what to experience when they visit this great cityDevelop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilienceIf hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, AccorBe part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every dayQualifications What we're looking for: An energetic, team-focused and can-do attitudeEnthusiasm to connect with guests and to hear their storyExceptional communication skills both written and verbalHigh level of computer literacyExcellent attention to detailThe ability to work across a 7 day roster - evenings, mornings and weekendsAdditional Information What's in it for you: Great benefits - worldwide accommodation and food & beverage discounts from your first day, Chadstone shopping centre discounts (at selected stores), free nights' accommodation on your anniversary with Accor, Employee Assistance Program, discounted health insuranceLive in Melbourne's South-East? Work close to home and avoid the CBDEndless learning & career development opportunities with Australia's largest hospitality group – AccorIndustry-leading training and development opportunities with Accor AcademyBe part of a dynamic hotel environment with a supportive and fun teamApply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.
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