Coordinator Customer Experience

vor 4 Wochen


Melbourne, Österreich Hume City Council Vollzeit

To become a truly customer-first organisation.
Customer Support Full-time Office | Melbourne, VIC, Australia Mid Level: A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.
Hume City Council is one of Australia's fastest-growing and culturally diverse communities and is home to around 258,000 residents.
Spanning a total area of 504 square kilometres, Hume City is located in Melbourne's northern fringe, just 15 kilometres from the centre of Melbourne.
About the roleTemporary, Full timeJoin the Customer Experience teamWhat you'll be responsible forCollaborate with other people or teams to resolve complex customer issues.Assist customers in onboarding, provide education on product features, and give personalized support for success.Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences.Skills you'll needWrites in a clear and structured format to convey information and ideas effectively to a target audience.Service orientation.Actively seeks and develops strategies to help key stakeholders.Speaks clearly to convey information effectively to a target audience. #J-18808-Ljbffr



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