(Cx) Customer Experience Consultant
vor 2 Monaten
WONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work". We recognize that our people and our culture are paramount to our success. It is a very exciting time here at WONGDOODY. We're opening doors to a host of new client opportunities and capabilities while ensuring that our current clients never outgrow the scope and scale of what we can deliver. And this paves the way for growth and expansion into new markets.
We are a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – human experience. Human experiences are the touchpoints that make brands and technology matter to customers. We use strategy, creativity and data to develop engaging experiences that transform businesses. And those experiences are backed by the global technological strength of Infosys.
If you'd like to be part of our outstanding team, helping to grow WONGDOODY as well as your own career, please read on and check us out more at www.wongdoody.com.
SUMMARY
WONGDOODY APAC has brought together a world-class team of creative experts in strategy and innovation, multi-channel user experience, visual design, technology and delivery. We are looking for a Customer Experience Designer (CX/UX) in Melbourne, Sydney or Brisbane. In this role, you'll develop and improve the end-to-end customer experience in the financial sector. You will consult and support the customer experience team and their mission to become the leader in customer-centric companies in Australia. You´ll be part of the growing consulting team thinking around financial and insurance customer experiences.
RESPONSIBILITIES
Very strong CX skill sets and strategic design to build out research and roadmaps for customers and understanding of Finance and Insurance
A designer with some UX capability, whilst CX will be their main strength a hybrid designer would be most beneficial in this piece
Strong background in working closely with the Projects Business Lead, Tech Lead to understand customer needs and translate them into findings
Create and deliver project research as well as specific features and components which will then be turned into journey maps, personas, blueprints and concepts and low-fi designs
CX / SERVICE DESIGN
Confident ability to plan out and execute discovery research approaches, and an excellent understanding of a variety of research methodologies
Ability to translate research insights into solid design solutions and provide a strong rationale for the design decisions made
Excellent experience design skills and the ability to create artefacts such as insights and recommendations papers, Customer Journey Maps, Service Blueprints, and Personas/archetypes
UX Design
Low and Mid-Fidelity Designs
Prototyping
End-to-End User flows
Map out error scenarios
Map Entry/Exit points for different channels/platforms
Information Architecture
Usability testing
QUALIFICATIONS
4+ years of experience working at a digital agency as an Information Architect / Experience Designer / Product Designer / UX Designer
Experience in creating mobile, tablet and web experiences for Enterprise organisations
Portfolio of key projects delivered in past years, calling out your role on the project, deliverables responsible and successes achieved
Excellent communication skills (both in conversation and in writing) and a portfolio which demonstrates strong problem-solving ability in various phases of design and delivery
Familiarity with the technical considerations needed when designing for mobile customer experiences
Experience developing detailed user-interface specifications and design patterns
Worked within collaborative, cross-functional teams to deliver multiple, successful projects
Ability to travel abroad
A sense of humour
BONUS ROUND
The ability to create functional prototypes for touch screen devices
Experience with designing, setting up and conducting user testing and research studies
Experience creating digital strategies and content strategies
Experience in the financial sector
Working with remote and International stakeholders and teams
THE PERKS
We'll pay you to come work with WONGDOODY because we're generous like that. But on top of your paycheck, you'll receive a whole lotta benefits to help keep you healthy, secure and balanced. We offer a remote and flexible working space. You will get to work within an international team spanning over various continents and collaborate with some of the best clients like the Australian Grand Prix, The Australian Ballet, Sydney Symphony Orchestra, etc.
ADDITIONAL INFORMATION
TO APPLY: For full consideration please upload both a resume and a cover letter.
WONGDOODY is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are intentional about creating a space that not only celebrates and embraces but also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.
All your information will be kept confidential.
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