Advanced On-Site Technician
vor 1 Woche
Advanced On-Site TechnicianWe are FujitsuWe use technology to make happier lives.
We are a global leader in technology and business solutions that transform organisations and the world around us.
We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleProvide technical support activities as part of service delivery provision and/or project deployment, including installation, troubleshooting, problem resolution, and maintenance.
Respond to customer questions regarding operation and malfunctions.
Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
May be mobile or based on-site at a customer building or campus.Support of desktop, infrastructure, and services across multiple technology streams including Hardware, OS, Software, Networks, Server, Print, etc.Respond to and resolve incidents and service requests within agreed SLAs, and follow Fujitsu breach reporting process for any failed SLAs.Maintenance and housekeeping of customers' physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.All customer interactions and activities are logged and maintained in the correct client ITSM tool.Ensure that all timesheets and project efforts are accurately recorded and submitted on time as per company requirements.About youExperience troubleshooting and maintaining PCs in a Windows environment.Experience with end-user technology support, Windows family of Operating Systems, XP (Windows 7 an advantage).Strong customer-focused approach in dealing with clients.Proven experience with desktop management tools.Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.Proven experience in troubleshooting software conflicts and performance issues.Proven experience in using desktop diagnostic tools.Basic knowledge of the ITIL framework.Current or Reinstatable AGSVA Clearance.Why Fujitsu?We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.We put people first and believe in the power of diversity to drive innovation.We offer tailored career paths across our global organisation to support your professional and personal growth.Our customers trust us, and we have an excellent reputation across the region and globally.Best in class reward and recognition programs, flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose.
In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.If you don't tick every box in this job description, please don't rule yourself out.
Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement.
We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes, so if this resonates with you, then please apply.Search Firm Representatives Please Read CarefullyFujitsu does not accept unsolicited assistance from search firms for employment opportunities.
All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company.For Security Cleared Roles - PLEASE NOTE :Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance.
The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations.#J-18808-Ljbffr
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