Customer Service Officer | Melbourne, Au
Vor 7 Tagen
Permanent Position: Customer Service and Collections Representative
Your new company
We here at Hays are seeking a dedicated and experienced Customer Service and Collections Representative to join our client's dynamic team on a permanent basis, in the Melbourne CBD. This role is crucial in helping our clients resolve overdue payments while providing excellent customer service and maintaining positive relationships. Previous Call Centre experience will be highly regarded.
Your new role Responsibilities:
Contact customers to assist with resolving overdue payments through phone, email, and SMS.Work with customers to establish payment plans that align with their financial situations.Keep detailed records of all collection activities and client interactions.Collaborate with internal teams to resolve billing issues and discrepancies.Provide excellent customer service while fostering positive relationships with clients.What you'll need to succeed Must be an Australian or New Zealand citizen, permanent resident, or hold a valid working visa (with 2 or more years remaining without work restrictions).Availability to work 37.5 hours per week, full-time.Minimum of 6-12 months recent experience in a Call Centre or phone-based customer service role (within the past two years). Experience in financial services, collections, or retention is a plus, but not required.Strong active listening skills and a genuine passion for delivering top-notch customer service.A natural communicator with an ability to empathise, understand customer needs, and provide tailored solutions.Excellent problem-solving skills and the ability to think on your feet, especially when assisting vulnerable customers.Strong verbal and written communication skills.Proficient typing and ability to multitask using various systems.What you'll get in return Professional Growth: Opportunities for career advancement and professional development.
Collaborative Environment: Work in a supportive and inclusive team environment.
Competitive Compensation: Enjoy a competitive salary and benefits package.
Prime Location: Our office is located in Melbourne CBD, providing a convenient and vibrant work environment.
What you need to do now If you are interested in being considered for this opportunity, please send me a copy of your most up-to-date CV via email, at Elizabeth Yeow, ******.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.
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