Senior Support Technician
vor 2 Wochen
First Focus is Australia's best mid-market Managed Service Provider, bar none.
We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland.
We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership.
We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
Why First Focus? We understand the challenges of Service Desk specialists and work with you and our clients to ensure you have time and opportunities to train, develop, and grow. We've carefully selected our clients to ensure a great working environment. We recognize that great Service Desk professionals value daily variety, strong customer relationships, and new challenges in technology. We find and retain the best talent across all roles. Duties Providing remote service desk support to a wide variety of client environments from 10 - 500 users, as both a point of escalation and Subject Matter Expert (Client SME). Supporting a combination of online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments. Delivering support for Azure, Hyper-V, and Citrix cloud infrastructures. Performing troubleshooting across many technologies and liaising directly with key contacts inside our clients. Occasional project team work to deploy solutions for customers. Working with highly experienced solutions experts to maintain best practice environments. Minimum Requirements Advanced understanding of end user support, IT troubleshooting, and Active Directory. Comprehensive knowledge of Windows Server, Azure, and Exchange. Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking. Experience working with an IT outsourcer or managed service provider (MSP) is an advantage. An understanding of ticketing systems and customer service principles is critical. Experience with Connectwise, IT Glue, Labtech, and/or Solarwinds Orion are desirable but not mandatory. Our ValuesFirst Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance.
Some examples include:
Compelling package that includes salary, training, and flexible arrangements. All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors. Hybrid working arrangements for a satisfying work-life balance. Up to 10 paid training days a year and support towards certifications and qualifications. Staff are encouraged to take advantage of our weekly internal training sessions and library. Opportunities for personal and professional development with our FastTrack mentor program. We have our very own MAD (Making a Difference) Council, focusing on equality, charity, and the environment. Option of a Tesla company car as part of your ongoing employment package. Regular social events and a great team culture First Focus welcomes applications from Neurodiverse candidates.
We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
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