Application Support Engineer
vor 1 Monat
Neilson Financial Services is a rapidly growing FinTech company that provides innovative, simple and great-value direct life insurance products.
Since our launch in the UK in 2012, we have grown to become an award-winning international leader in the global life insurance market with offices in the USA, Canada, Ireland, the UK, and Australia.
What's in it for you An opportunity to make a difference at an early stage, high growth business with the backing of a successful, international market leader.A supportive environment with access to experienced professionals in Australia and a global team of experts.Competitive remuneration with the opportunity to grow with the business.Great leave policies to help support work life balance.Job Description Take ownership of support tickets using the Zendesk ticketing system, ensuring timely resolution and clear communication with end users.Troubleshoot application-related issues, from client UI to backend database challenges, and collaborate with the Architecture and Development teams.Execute complex SQL queries to manage backend tasks and resolve data issues.Identify patterns and systemic issues to propose system improvements.Oversee scheduled batch jobs and ensure successful executions, reporting outcomes as needed.Create bespoke reports using SQL for stakeholders and manage ad-hoc reporting and manage SSRS reports.Maintain up-to-date documentation and lead knowledge-sharing sessions or best practice workshops.Provide 1st and 2nd line IT Support.Support with user onboarding and offboarding.Equipment asset management.Qualifications Minimum 1-2 years' experience in Application support role.Knowledge of relational database management systems (RDBMS) and business application design.Hands-on experience with T-SQL / MySQL and SQL Server, including writing custom scripts, working with stored procedures, and generating reports through Excel or SSRS.Exposure to working alongside Development / Engineering teams and understanding of Change Management.Familiarity with ticketing systems and a strong customer-focused mindset.Understanding of business IT processes and procedures.Passion for innovation, technology, and continuous improvement.Working knowledge of IT security and basic knowledge of LAN, WAN, and Windows Active Directory is an advantage.The ability to perform basic SQL DBA functions is nice to have.Attributes for success Adaptability: Ability to adapt in a fast paced, evolving environment.Collaboration: Working closely with stakeholders to understand need and deliver timely solutions.Accountability: A strong sense of accountability and a problem-solving mindset.Communication: Excellent verbal and written communication skills, and proactively keeping stakeholders informed.Initiative: Proactive and able to work independently in a start-up environment.Additional Information If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you
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