Global Delivery Operations Director

vor 2 Monaten

Sydney, Österreich Publicis Group Vollzeit

Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media, and technology.
Our connected platform of companies and capabilities is more than an operational framework.
It's a cultural model we've built to unite our people in a collaborative way of thinking and working.
We offer our clients seamless access to the expertise of our 100,000+ people across 100+ countries globally.
In Australia, our powerhouse of marketing capabilities stretches across creative, media, digital, production and PR.
Role Objectives: The goal of the Global Delivery Operations Director is to activate the Publicis Vision of leveraging data, technology, and talent to convert consumer demand wherever it is expressed, by partnering Hub services with client team and brand opportunities to generate revenue growth and create organizational sustainability through efficiency and scale.
This role will proactively build, maintain, and drive an engagement model and operational process to ensure the successful delivery of requirements from the client team or brand to the dedicated Hub, and delivery of solutions from the Hub to the client team or brand across Publicis Groupe ANZ.
The main expectation of the Global Delivery Operations Director is to maintain transparency in the process, keep client teams or brands updated on solution progress and/or problems faced by the Hub along with guiding client team or brand expectations.
A successful candidate in this role will have a mix of experience such as business analyst, project manager, capacity planning, operational experience and knowledge of sales, and marketing, in addition to previous experience guiding a Hub or Offshore model.
The Global Delivery Operations Director will need to have a strong aptitude to project manage and multitask, guide multiple stakeholders and must be open to working hours that align/overlap with both the local time zone as well as the various Hub time zones.
Key Characteristics: Commercially minded; able to identify opportunities to grow the Hub through:Flexibility to guide and spearhead additional on/offshore Hub models as they developOrganised and a proactive person that is comfortable maintaining monthly deliverables and keeping leadership informed ofstatus, wins and problemsComfortable communicating scope, guidelines and expectations to Hub peers and brand agency counterpartsComfortable working off hours to participate on international calls and with client team or brand deliverablesAbility to maintain patience in all circumstances and demeanor to review and assess position, then respond/react appropriatelyCollaborative and happy to work as a team toward objectives, and competitive with a desire to do great work and be recognized for itDeep seeded attention to change management principles and ability to overcome adoption problemsAccountabilities: Ongoing management to create efficiency and effectiveness across process, talent, finance goals.Drive and assist agencies as they adapt their structures and processes to better integrate Hub resources within their teams and delivery models.Tactically understand Hub services, and have the ability to discuss services and products with confidenceConfidently interface and drive solution/strategy sessions with Hub leadership, client team and brand leadership, and Operations leadershipCreate full end-to-end process modelling from Hub engagement through solution delivery and measurementBuild strong relationships with Hub peers and brand agency counterparts build on respect and accountabilityEngage and drive meetings with brands and/or client teams to identify the goals and objectives, expectations of Hub solutions, and be able to translate those discussions into a project planDrive process discovery across multiple inputs and challenge current processesInterview stakeholders at execution and middle management levelsAssess and assess current process for gaps and inefficiencies through effective capacity planningBuild on business change management concepts and ensure successful adoption of Hub processCreate and deploy surveys and conduct interviews to measure effectiveness of Hub solutionDocumentation, training, and creation of iterative first-rate practices for Hub model participation on Hub and brand sideBe the single point of escalation for all parties.Minimum Qualifications: Proven shared service management experience3+ years of proven experience in Change Management and Adoption techniquesMust have exceptional communication, organization, and time management experienceExcellent people skills, ability to work with diverse personality types and influence key stakeholdersStrong problem solving experience with a high attention to detailProven ability to work independently with limited governance and with other department personnel in a very timeline-sensitive work environmentDemonstrate problem solving and decision making to address complicated issues that have a real impact on business performanceStrong organization, people, communication, negotiation and follow through experienceWhat we'll offer you: Be a part of one of the world's most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:
Taking time out – enjoy your Birthday off, additional 5 days leave after 2 years' service, inclusive leave policies such as Fertility Treatment, Menopause, Flexible Public Holidays, Gender Affirmation and Parental leave.Work Your World – our program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.Diversity and Inclusion – we care about people showing up as their authentic self.
Get involved in one of our Employee Resource Groups to contribute beyond your day to day.Wholeself – free access to Sonder, flu vaccinations and regular seminars and events supporting your physical, mental, and financial wellbeing.Grow & develop – enjoy extensive L&D opportunities through our online learning platform, Marcel, a Next Gen board, regular internal sessions, Buddy Up (our mentor program), paid study days and access to the MFA and ACA for industry learnings.Celebrate – we're big on celebrating and shouting out about great work.
We've got informal and regular formal awards, anniversary celebrations and referral bonuses.Work, your way – our Publicis Liberté flexible working approach means we value your contribution, not where you're sitting.
At Publicis Groupe we believe that our people are our greatest asset.
Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination.
We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference.
We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.
#J-18808-Ljbffr

  • Global Delivery Operations Director

    vor 2 Monaten

    Sydney, Österreich Publicis Groupe Vollzeit

    Job DescriptionGlobal Delivery Operations Director About Publicis Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media, and technology.Our connected platform of companies and capabilities is more than an operational framework.It's a cultural model we've built...

  • Global Delivery Operations Director

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media, and technology.Our connected platform of companies and capabilities is more than an operational framework.It's a cultural model we've built to unite our people in a collaborative way of thinking and...

  • Delivery Director

    vor 1 Monat

    Sydney, Österreich Alumni Executive Search Australia Pty Ltd Vollzeit

    Product Management & Development (Information & Communication Technology) Full time Shape the future of healthcare through innovative AI solutions.Lead the delivery of cutting-edge technology transforming global healthcare.Drive excellence and innovation as the Delivery Director at Beamtree.Overview:Alumni Global is delighted to be partnering with Beamtree,...

  • Delivery Director

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Product Management & Development (Information & Communication Technology) Full time Shape the future of healthcare through innovative AI solutions.Lead the delivery of cutting-edge technology transforming global healthcare.Drive excellence and innovation as the Delivery Director at Beamtree. Overview:Alumni Global is delighted to be partnering with Beamtree,...

  • Global Engineering And Fm Director

    vor 2 Monaten

    Sydney, Österreich Cbre Vollzeit

    CBRE Global Workplace Solutions, a leading global provider of integrated facilities and corporate real estate services, is hiring a Global Engineering & Facilities Management Director for our team in Sydney, Australia. As the Global Engineering & Facilities Management Lead, you will be responsible for driving the standardization of best practices across our...

  • Global Engineering And Fm Director

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    CBRE Global Workplace Solutions, a leading global provider of integrated facilities and corporate real estate services, is hiring aGlobal Engineering & Facilities Management Directorfor our team in Sydney, Australia.As the Global Engineering & Facilities Management Lead, you will be responsible for driving the standardization of best practices across our FM...

  • Director, Delivery

    vor 1 Monat

    Sydney, Österreich Duck Creek Technologies Llc. Vollzeit

    Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize...

  • Director, Delivery

    vor 1 Monat

    Sydney, Österreich Duck Creek Technologies Llc. Vollzeit

    Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.WHO WE AREDuck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on...

  • Delivery Leader

    vor 2 Monaten

    Sydney, Österreich Delivery Associates Vollzeit

    Overview: Work in partnership with governments, foundations, and public sector partners on some of the biggest issues leaders face. About Delivery Associates (DA): Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector.With over a decade of experience and a foundation in Deliverology, DA guides leaders...

  • Director State Operations

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    About the opportunity The RFS is a global leader in fire and emergency services.This is an outstanding opportunity to lead the State Operations function for the world's largest volunteer fire service.The RFS is a purpose-driven organisation, supporting approx.70,000 dedicated volunteers to protect their communities.We work proactively to prepare for,...

  • Director, Delivery

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Helping careers take flight.Reshaping an industry.Enable your career to be Made on Duck Creek.WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on...

  • Director, Project Delivery

    Vor 5 Tagen

    Sydney, Österreich Build Nova Scotia Vollzeit

    The Director, Project Delivery is accountable for planning and delivering assigned projects to ensure policy objectives are achieved on time, within budget and with a key focus on quality.The Director, Project Delivery will lead projects to operational completion by influencing and leading key stakeholders to the desired project outcome.This position works...

  • National Operations Manager

    vor 1 Monat

    Sydney, Österreich Oneschool Global Ltd Vollzeit

    The Precinct, 10 Herb Elliott Avenue, Sydney Olympic Park, New South Wales, Australia Req #1910Thursday, 31 October 2024Our vision is to deliver "a global education ecosystem that develops life-ready students who learn how to learn".About UsAbout the RoleBased at our state-of-the-art Head office at Sydney Olympic Park, The National Operations Manager plays a...

  • Operations Director

    vor 1 Monat

    Sydney, Österreich Evercam Vollzeit

    Sydney, Australia | Posted on 12/11/2024Construction, Time Lapse and Project Management CamerasJob DescriptionThe Operations Director for the APAC region at Evercam will bridge the gap across Commercial, Technical, and Business Operations. This role involves arranging installations and maintenance visits with our customers and partners, sourcing new...

  • National Operations Manager

    vor 1 Monat

    Sydney, Österreich Oneschool Global Ltd Vollzeit

    The Precinct, 10 Herb Elliott Avenue, Sydney Olympic Park, New South Wales, Australia Req #1910Thursday, 31 October 2024Our vision is to deliver "a global education ecosystem that develops life-ready students who learn how to learn".About Us About the Role Based at our state-of-the-art Head office at Sydney Olympic Park, The National Operations Manager plays...

  • Operations Manager

    Vor 4 Tagen

    Sydney, Österreich Mrl Global Vollzeit

    Management (Manufacturing, Transport & Logistics) MRL Global is a Global Supply Chain Logistics Provider servicing all of Australia and across the globe.From warehousing through transporting a range of goods from large 20GP Generators down to small satchels and other inventory items.We provide a total, robust, supply chain solution for our customers, using...

  • Director, It Operations

    vor 5 Stunden

    Sydney, Österreich Troocoo Vollzeit

    Director, IT Operations & InfrastructureManagement (Information & Communication Technology)Full timeAbout the Role:Our client is looking for a strategic and hands-on Director of IT, Operations & Infrastructure to lead their IT operations and infrastructure functions. This role is responsible for ensuring the stability, security, and scalability of our IT...

  • Operations Director

    vor 1 Monat

    Sydney, Österreich Evercam Vollzeit

    Sydney, Australia | Posted on 12/11/2024Construction, Time Lapse and Project Management CamerasJob DescriptionThe Operations Director for the APAC region at Evercam will bridge the gap across Commercial, Technical, and Business Operations.This role involves arranging installations and maintenance visits with our customers and partners, sourcing new partners,...

  • Operations Director

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Sydney, Australia | Posted on 12/11/2024 Construction, Time Lapse and Project Management Cameras Job Description The Operations Director for the APAC region at Evercam will bridge the gap across Commercial, Technical, and Business Operations.This role involves arranging installations and maintenance visits with our customers and partners, sourcing new...

  • Director, Workplace Operations

    vor 5 Stunden

    Sydney, Österreich This Is An It Support Group Vollzeit

    We are excited to be named one of the World's Best Workplaces by Fortune Magazine!We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location...