Senior Application Support Engineer
vor 3 Wochen
Name
Site / Location
Ref #
12362392
Entity
Australia Post
Opening Date
09-Aug-2024
Suburb
Work Type
Permanent Full Time
Description & Requirements
Help us deliver like never before
Australia Post is delivering like never before.
From the vehicles that we drive, to the small businesses that make our communities thrive.
We're delivering for the environment, for our communities, for our customers and for our people.
We're moving forward and we want you to come along for the ride.
About the opportunity
Reporting to the Application Support & Engineering Lead, you will be responsible for the management of defined applications by installing, configuring, upgrading, administering, monitoring, and maintaining the applications to keep them in a usable state, ensuring they are correct, consistent, and available at all required times.
Delivery focus may include minor works, estimations, design, and systems development work to time, budget, and quality targets and by appropriate standards.
Drive the technical investigation and participate in the troubleshooting process for incident/problem tickets.
Resolves technical issues that may arise during the whole development lifecycle.
You'll also
Implement, configure, and support applications during the hours required by the business ensuring application availability, performance, reliability, maintainability, serviceability, and capacity are provided in line with agreed service level agreements
Provide application support resolving all incidents and requests in line with SLAs and undertaking problem management working closely with Service Management
Ensure all applications adhere to security policies and appropriate escalation processes are in place for all applications
Write and review application code in JAVA
as back end and REACT
as frontend during the development life cycle and deploy it into GCP
Document all applications and integration components for support purposes by required standards, methods, and procedures and adhere to any applicable configuration management procedures
Support the planning and deliver patches, maintenance releases, and all major product enhancement releases to applications and integration components
Work with internal and external supplier relationships to ensure new fixes and maintenance releases are delivered in a timely fashion
Ensure maintenance releases are protected by appropriate and tested back-out measures
Contribute to the continuous improvement of the application support function by maintaining awareness of technology developments and making appropriate recommendations to enhance application services
Work across IT to assess system requirements and specifications, identifying and addressing any potential issues prior to implementation
Provide assistance and support to testing activities (e.g.
System, Integration and User Acceptance)
Create and update application documentation so that support can be efficiently performed, and the impact of future change requests can be assessed
Follow all change control procedures and put in place full version control and configuration management to ensure that the production service is not compromised
Maintain up to date awareness of system security processes and procedures.
Contributes to post implementation reviews to incorporate learning's into future work
About you
Technical expertise in supporting enterprise-level JAVA applications built in for cloud (GCP/AWS) environment using Terraform
Experience in React as frontend technology and Java as backend
Experience with highly scalable systems, inclusive of frontend and backend tiers
Having hands on experience with CI/CD into GCP/AWS platform
Monitoring tools experience i.e., Sumologic.
Site24X7, New Relic
Working experience on Oracle and PostgreSQL database
Experience working in microservices and API development, and DevOps tools will be an added advantage
How we'll deliver for you
Operate in a highly supportive environment in a team that champions collaboration
Work in a highly interesting role with a vast array of diverse clients & projects
We value stability, this role can't be automated and is pivotal to the Australia Post Business
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life.
We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organizations in Australia to successfully achieve Disability Confident Recruiter status.
We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
If you have any questions about accessibility, please contact our Diversity & Inclusion team on
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