At | Service Delivery Manager | Perth
vor 1 Monat
Management (Information & Communication Technology)
Full time
Here at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for the communities we live in.
About the Role
As Service Delivery Manager, you'll be responsible for ensuring high customer satisfaction by providing quality services delivered in accordance with contracts.
You'll serve as a single point of contact for customers regarding the provision of contracted services and are responsible for aligning customers' requirements and expectations with Datacom's service levels.
You will be accountable for governance across all areas of a service(s) including service management, incident and change management, continual service improvement, and customer satisfaction.
Additionally, you will play a key role in ensuring the highest level of operational service delivery, guided by the Senior Service Delivery Manager on daily tasks and governance activities.
What You'll Do
Detailed understanding of service management methodologies, processes, and industry standards including the ITIL framework A curiosity for understanding customers' business strategy and alignment to service value Sound understanding of technical concepts and frameworks Broad and deep understanding of technical infrastructure projects and related technology dependencies Demonstrated experience of contract, commercial, and financial concepts What You'll Bring
A passion for delivering great service to customers Excellent customer relationship building and management skills with strong influencing and persuasive ability Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data Establishes and assures adherence to budgets, schedules, work plans, and performance requirements Ability to network and develop productive relationships with customers, stakeholders, and suppliers Strong consultative and planning skills; ability to escalate with a solution focus Strong financial management skills Natural leadership with the ability to frequently interact with a variety of stakeholders and team members Minimum 5 years' experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance, and delivering business value.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses.
You will be recognized and valued for your contributions in a collegial, flat-structured environment.
Your application will include the following questions:
Pronouns Do you identify as First Nations People (Aboriginal or Torres Strait Islander People)?
Is there anything you would like to note to ensure you can perform at your best – this could include accessibility, health conditions, or neurodiversity?
What are your salary expectations?
(numerical figure only) Do you have working rights for AU?
How many years experience do you have as a Service Delivery Manager?
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