Night Manager
vor 4 Wochen
Company Description
Join us at Accor, where life pulses with passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
The Night Manager will manage the Night Team to deliver performance in compliance with targets and objectives.
Evaluate guest satisfaction and put measures in place to meet department quality targets and objectives.
Staff training (induction, health and safety, security, technical and behavioral).
Managing the Night Team to ensure effective delivery of sales and high standards of customer service.
Have full awareness of Hampton by Hilton brand standards and set up action plans to ensure that the Night team follow through on these on a daily basis.
Manage staff in line with the business needs, and costs within the department.
Ensure all Front of House areas of responsibility are run effectively in line with standards and that the department is adequately resourced in line with business requirements.
Be the Manager on Duty during the night shift.
Handle complaints to the guest's satisfaction whilst ensuring great communication/feedback is delivered to the relevant manager in order to action.
Support the bar operation, as and when required.
Ensure policies and procedures are adhered to in line with company standards and financial audits.
Be confident in the ability to coordinate staff and guests in hotel evacuation and fire safety.
Maintain a 'hands-on' approach and remain professional at all times, creating a culture of excellent customer care, both internally and externally.
Conduct health and safety checks and night walks, ensuring a minimum of 2 security checks at regular intervals with emphasis on security and fire safety.
Responsible for the Night Audits and closing the day's business.
Full knowledge of computer system and carry out reception duties as necessary such as late check-ins, early check-outs, extending stays, wake-up calls.
Carry out a comprehensive handover to early Duty Manager before end of shift.
Maintain a good status awareness of all hotel areas.
Health and Safety management – complying with company procedures and Safety Risk Audits.
Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management; observe all requirements under health and safety legislation.
Qualifications
Previous working experience within a Night Manager Role in a 5-Star hotel resort.
Very good communication and written skills.
Multilingual - English & Russian; second language is a plus.
Excellent leadership skills.
Ability to work on own as well as part of a team.
Customer service skills.
Proven experience with Front Office Management Systems.
Additional Information
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world
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