It Systems Analyst

vor 1 Woche

Adelaide, Österreich This Is An It Support Group Vollzeit

At BAE Systems Australia Do interesting work that MATTERSENJOY what you doGROW your careerBe YOUWe work in a thriving sector – one that puts us at the forefront of exciting and meaningful work.
Every day we push boundaries to produce some of the world's most innovative and groundbreaking technology.
Individually we all contribute to our success.
Collectively we make the impossible possible.
Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About The OPPORTUNITY We are excited to offer multiple opportunities for IT Systems Analysts to join our BAE Systems Maritime Digital-Data-Cyber team, based at Osborne Naval Shipyard in South Australia.
As a Systems Analyst, you will play a pivotal role in enabling, managing, and operating a range of applications that support critical activities within the shipyard.
By developing a deep understanding of the shipyard's operations, you will manage a subset of customer-facing technology services that are essential to the shipyard's efficiency and success.

Key responsibilities include: Provide on-site support at the Osborne shipyard, assisting project customers in efficiently utilising applications by responding to and processing service requests and enhancement requests.Manage a designated group of shipyard-facing applications as part of a team primarily responsible for toolsets supporting safety, manufacturing, warehousing and logistics, security access systems, and tool management.Serve as an application administrator, managing access provisions, optimising performance, and providing end-user support, including escalation to the vendor when required.Collaborate closely with the onsite workforce to understand system capabilities, team operations, and how the systems are utilised in their daily work.Create, maintain, and manage all supporting documentation, collaborating with peers to share knowledge effectively.Develop and contribute to the definition of general specifications and support documentation.Respond to incidents, service requests, access requests, and problems within agreed KPIs, adhering to ITIL principles.Troubleshoot hardware and software issues as they arise, isolating the root cause and triaging appropriately in accordance with internal processes.Engage with stakeholders to understand their needs, investigate solution options, analyse impacts, seek relevant approvals, and drive the process end-to-end. About YOU Demonstrated experience in responding to hardware and software faults within agreed SLAs.Onsite troubleshooting experience (e.g., desktop support) in a large organisation is highly desirable.Proven experience managing and operating applications, preferably in a manufacturing environment.Ability to understand business processes and their application to IM&T-provided solutions, working collaboratively with business stakeholders to ensure effective operations.Strong communication skills, with the ability to interpret customer needs and deliver outcomes that empower shipyard teams.Experience in coordinating teams to plan and execute both minor and major system upgrades.Existing Defence security clearance or eligibility to obtain one.Eligibility to be cleared under International Traffic in Arms Regulations (ITAR). We believe in hiring for potential; we know that some candidates hesitate if they don't tick all the boxes.
If this role interests you, but you don't meet all the criteria, we still encourage you to apply.

About US You will be joining a workplace that truly cares about your wellbeing.
Our people are diverse and we value the variety of perspectives this brings.
We know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.
As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you.
Whether that is a traditional career path or a squiggly one, there are infinite possibilities for you at BAE Systems Australia.
BAE Systems recognises the sacrifices of those who have served our Nation and their families.
We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program, and other exclusive offerings available through our strategic partners.
We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.
We are proud to be recognised as an employer of choice for women by WORK180.
Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification.
As a member of the Circle Back Initiative, we commit to respond to every applicant.

To learn more about our competitive employee benefits, flexibility, other employment opportunities, and what to expect from our recruitment process please visit: www.baesystemscareers.com.au

Clearances As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.
Further information regarding security clearances.
International Traffic In Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.
Please visit this webpage for more information.

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