Legal Aid | Peer Coach

Vor 4 Tagen


Brisbane, Österreich Tideri Jobbörse Vollzeit

This is an outstanding opportunity for an experienced customer service professional with a strong sense of social justice, an interest in the law and assisting disadvantaged Queenslanders.
As a Peer Coach, you will take on a challenging and rewarding role to support the delivery of high-quality services to clients by providing job coaching to Client Information Officers in the contact (call) centre.
Client Information Officers help people identify their legal problems, explain their legal rights and responsibilities, and provide information about how to apply for a grant of legal aid.
They also assess whether people need further legal help and can organise for them to be booked in for legal advice with a lawyer.

The successful candidate will play an integral role in the following:
Provide feedback, coaching and support to Client Information Officers to develop the skills and knowledge needed to ensure clients receive consistent information and access to services.
Provide guidance to Client Information Officers on technical systems, information database content and protocols for dealing with clients.
Provide Client Information Officers with on-the-job coaching to assist them to reach and maintain the required level of competence and quality.
Prepare lesson plans, training content and materials, schedule training and organise presenters.
Provide customer service in the contact (call) centre in peak periods to support the delivery of client services.
Provide support to the Team Leaders as required to ensure coverage of operational hours.
You will have:
Experience in a call centre or customer service environment and model a high standard of customer service.
Sound knowledge of the legal system and court processes and act professionally within the boundaries of organisational processes.
The ability to assess training needs, and develop and deliver training programs.
Contribute to the professional development of others including providing clear guidance, constructive feedback and coaching.
Resilience, flexibility and adaptability in meeting changing work requirements.
Ability to work independently, plan ahead and monitor task progress to ensure deadlines are met.
What we offer you:
36.25 hrs per week (full time hours) Generous salary packaging 12.75% employer super contributions Study leave for approved work-related courses.
If this opportunity sounds right for you, please submit your resume and a cover letter (max 2 pages) about why you are suitable and what you can bring to the role.
Apply now for your chance to make a positive impact and work for a supportive organisation that makes a difference.

Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

#J-18808-Ljbffr


  • Peer Coach

    Vor 4 Tagen


    Brisbane, Österreich Legal Aid Vollzeit

    This is an outstanding opportunity for an experienced customer service professional with a strong sense of social justice, an interest in the law and assisting disadvantaged Queenslanders.As a Peer Coach, you will take on a challenging and rewarding role to support the delivery of high-quality services to clients by providing job coaching to Client...


  • Brisbane, Österreich Legal Aid Vollzeit

    This is an outstanding opportunity for a customer service professional to take on a demanding and rewarding role in a state-wide in-bound call centre.Established in 1997, Legal Aid Queensland's Client Information Services plays an important role in our state's justice system, providing more than 145,000 people each year with free legal information and...


  • Brisbane, Österreich Tideri Jobbörse Vollzeit

    This is an outstanding opportunity for an experienced administrator, preferably with experience working in a busy high-volume processing environment or legal administration role, to take on a position helping vulnerable and disadvantaged Queenslanders secure funding for legal assistance.Job details Position status: Permanent, Temporary Position type:...


  • Brisbane, Österreich Tideri Jobbörse Vollzeit

    We are looking for experienced administration staff to join our team and help deliver services to vulnerable and disadvantaged people.Join the team in our Brisbane office in a role that offers work/life balance and career progression.The Grants Division (Brisbane and regional offices) administers funding for legal services in line with federal and state...


  • Brisbane, Österreich Tideri Jobbörse Vollzeit

    Administration Officer (Targeted: First Nations) We are looking for First Nations administration staff to join our team and help deliver services to vulnerable and disadvantaged people.This is a targeted position.As an equal opportunity measure, under section 105 of the Anti-Discrimination Act 1991 it is a requirement that the incumbent be Aboriginal and/or...


  • Brisbane, Österreich Tideri Jobbörse Vollzeit

    Litigation Support Officer (Prison Advice Service) In this diverse and challenging role, you will help the lawyers in the specialist advice clinic with administrative activities associated with providing legal advice.You will also assist in managing video conferencing requests.The successful candidate will play an integral role in the following: Manage...

  • Martial Arts Coach

    Vor 4 Tagen


    Brisbane, Österreich Nolimitssports Vollzeit

    About usNLS is NSW's number-one provider of sports coaches for schools, clubs, OSHC and Councils.We have positions all over Brisbane & surrounding suburbs.We are looking for Martial Arts coaches to join our team in several different forms such as Jiu-Jitsu, Judo, Karate, Taekwondo, Boxing, Boxercise, Self Defence, etc.All of our coaches must have (or be...

  • Martial Arts Coach

    vor 20 Stunden


    Brisbane, Österreich No Limits Sports Vollzeit

    About usNLS is NSW's number-one provider of sports coaches for schools, clubs, OSHC and Councils.We have positions all over Brisbane & surrounding suburbs.We are looking for Martial Arts coaches to join our team in several different forms such as Jiu-Jitsu, Judo, Karate, Taekwondo, Boxing, Boxercise, Self Defence, etc.All of our coaches must have (or be...

  • Martial Arts Coach

    Vor 4 Tagen


    Brisbane, Österreich Nolimitssports Vollzeit

    About us NLS is NSW's number-one provider of sports coaches for schools, clubs, OSHC and Councils.We have positions all over Brisbane & surrounding suburbs.We are looking for Martial Arts coaches to join our team in several different forms such as Jiu-Jitsu, Judo, Karate, Taekwondo, Boxing, Boxercise, Self Defence, etc.All of our coaches must have (or be...

  • Legal Counsel

    vor 1 Tag


    Brisbane, Österreich Vela Software Vollzeit

    Add expected salary to your profile for insightsAbout UsVela Software Group is one of the operating groups of Constellation Software Inc. CSI is listed on the Toronto stock exchange (CSU) and acquires, manages, and builds industry specific software companies across the globe, providing them with strategic guidance and financial security.Headquartered out of...


  • Brisbane, Österreich Tideri Jobbörse Vollzeit

    About us NLS is NSW's number-one provider of sports coaches for schools, clubs, OSHC and Councils.We have positions all over Brisbane & surrounding suburbs.We are looking for Martial Arts coaches to join our team in several different forms such as Jiu-Jitsu, Judo, Karate, Taekwondo, Boxing, Boxercise, Self Defence, etc.All of our coaches must have (or be...


  • Brisbane, Österreich My First Gym Enoggera Vollzeit

    Are you our next Superstar Coach?Can you help us make our Birthday Parties incredible?Here is your chance to join Australia's fastest-growing National Gym Business for kids and help Aussie children grow up fit and healthy.We are on the hunt for a Kids Coach.You will need to be OVER 18. A MyFirstGym (MFG) Coach is the face & the magic behind the facilitation...


  • Brisbane, Österreich Poutrix Vollzeit

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life.Everyone has an important role to play.With the power of many curious minds, together we can solve the world's most complex...

  • Coach Captain

    Vor 4 Tagen


    Brisbane, Österreich Kinetic Vollzeit

    About usKinetic Specialised Resources has a strong reputation built within the mining and resources sector as well as with government, sporting clubs, and education industries.Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus...

  • Employment Coach

    Vor 5 Tagen


    Brisbane, Österreich Endeavour Vollzeit

    Endeavour Foundation is one of Australia's largest employers of people living with disability.Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance.We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.Our purpose is simple – make possibility a...

  • Employment Coach

    Vor 4 Tagen


    Brisbane, Österreich Endeavour Vollzeit

    Endeavour Foundation is one of Australia's largest employers of people living with disability.Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance.We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.Our purpose is simple – make possibility a...

  • Assistant Head Coach

    Vor 4 Tagen


    Brisbane, Österreich City Venue Management Pty Ltd Vollzeit

    Rackley Swimming, part of City Venue Management, is seeking a highly motivated and experienced Assistant Head Coach with the necessary experience and skills to support a squad program that caters to swimmers of all levels, both at school and club competition levels.This full-time position will be at Hibiscus Sports Complex in East Brisbane, Queensland.The...

  • Assistant Head Coach

    vor 20 Stunden


    Brisbane, Österreich City Venue Management Pty Ltd Vollzeit

    Rackley Swimming, part of City Venue Management, is seeking a highly motivated and experienced Assistant Head Coach with the necessary experience and skills to support a squad program that caters to swimmers of all levels, both at school and club competition levels.This full-time position will be at Hibiscus Sports Complex in East Brisbane, Queensland.The...

  • Employment Coach

    vor 20 Stunden


    Brisbane, Österreich ENDEAVOUR FOUNDATION Vollzeit

    Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple â make...

  • Technical Analyst

    vor 7 Stunden


    Brisbane, Österreich AFL Recruitment Vollzeit

    Technical (Data) Analyst- Legal Technology/Ediscovery(Law Firm) **YOUR better future....NOW** LAW+TECH. Leading-edge 'tech visionary' pioneering firm. A+ mentors/training. Visible career path-UP. Life friendly+Work Flexibility. $75,000-$130,000+ Benefits. Brisbane. YOUR NEW EMPLOYER Our client is a premier multi-award winning international...