20 X Customer Support Officer
vor 3 Wochen
20 x Customer Support Officer - Call Centre | NSW State Government $34 per hour + Super | 37.5 hours per week ASAP Start | Estimated 7-month assignment, strong potential to extend
About the Company
Our large NSW State Government client drives integration and efficiency across long-term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.
About the Role
They are currently seeking 20x professional Customer Support Officers to join their Contact Centre in Parramatta with some flexibility to work remotely from home.
You will be required to work rotating rosters between Monday to Friday 8am – 6pm.
This is an estimated 7-month temporary assignment, with a strong potential to extend.
Working within a Call Centre environment, you will be responsible for delivering high-quality customer service assisting people who are experiencing financial hardship with their energy costs through the Energy Accounts Payment Assistance (EAPA) Scheme.
Responsibilities
Provide high level, professional and empathetic customer service Respond to customer enquiries in a high-volume call centre environment Answer call and email enquiries within a timely and accurate manner Facilitate the resolution of customer complaints Educate customers on legislation, procedures their rights and responsibilities Capture, process and lodge customer information into the database Assess customer applications, determining eligibility for EAPA vouchers Liaise with external customers including energy retailers to assist customers Process customer assistance vouchers Manage records and databases, ensuring high integrity, accuracy and confidentiality Adhere to Contact Centre daily and monthly KPI's
About You
Previous experience working within a sensitive/complex environment Professional, resilient and confident with a customer service delivery focus Impeccable communication skills, both verbal and written Solid analytical, decision making, conflict resolution and problem solving skills Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines Strong computer literacy and proficiency with MS Office suite
Requirements
Demonstrated experience working within a high-volume contact centre environment Reliable remote internet access Flexible to work across a rotating roster 8am – 6pm Monday to Friday Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting.
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.
Only suitable applicants will be contacted.
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20 X Customer Support Officer
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