Director, Consumer Product
vor 1 Monat
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Title and Summary
Director, Consumer Product Team and Role Overview
The Director, Consumer Product, is part of the Core Payments team.
The individual will be responsible for leading the Consumer Product team and for overall performance of Mastercard's consumer product portfolios, including debit, credit, and BNPL.
This includes strategy setting, analysis and reporting, product development, and management.
The roles will be accountable for driving transaction volume, profitable revenue growth, actively collaborating with internal teams across Mastercard as well as external parties – issuing customers, merchants, strategic partners, and fintechs – to build unique customer and consumer value propositions.
Specifically, this role will require the ability to manage a small team, work independently, demonstrate thought-leadership, use influencing skills, and innovative approaches to product development, underpinned by strong analytical capabilities.
Role
Lead a positive and supportive team, and act as a Leader within the broader Core Payments and Consumer Solutions Centre teams.
Drive product strategy by developing a deep understanding of the segment through benchmarking, competitive analyses, and research; regulatory understanding and engagement, recommending best practices; and generating profitability analyses and business cases.
Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis.
Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues.
Use data-driven analysis to prioritize resources and support Account Managers to deliver against the plan.
Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing.
Lead cross-functional teams (e.g., Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives.
Work with the Account and Sales teams to build exciting customer pitches and presentations and deliver to customers.
Build and maintain strong relationships and cooperation with internal stakeholders and external customers to deliver on our business targets.
Support in managing the lifecycle of existing partnerships and benefits.
Develop talent and provide timely feedback, coaching in the moment, and mentoring.
Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.
All About You
Entrepreneurial spirit and ambition to play a key role in promoting superior customer experiences and customer-centric business solutions.
Interest and passion for payments, banking, financial services, and e-commerce.
Proven ability to multi-task, prioritise, and delegate work within a team effectively.
Eager to develop and grow team members, and to maintain a positive, high-performing team environment.
Understanding of Australian and/or New Zealand payments regulatory environment.
Demonstrable experience of card programs, experience in issuing an advantage.
Strong analytical and product development skills, with demonstrated ability to deliver.
Ability to build rapport and relationships with both internal and external stakeholders.
Business acumen with the ability to create and communicate solutions that meet real customer needs.
Eager to learn, develop, and get involved as part of a high-performance team.
Strategic thinker with outstanding communication skills on all levels.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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