It Deskside Agent
vor 4 Wochen
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
Your career with us should reflect your energy and passion.
That's why, at Apex Group, we will do more than simply 'empower' you.
We will work to supercharge your unique skills and experience.
Take the lead and we'll give you the support you need to be at the top of your game.
And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
Description The IT Deskside Agent is the onsite contact for the local users who interact with the Apex Group IT covering desktop, telephony, networking, and business applications.
While providing a high level of customer interaction, IT Deskside Agents are responsible to resolve onsite IT requests in a timely fashion.
Job Specification Onsite IT support for the officeMaintaining the IT infrastructure of the officeSupport office technologies and EUC hardware onsite including building and repairing laptops and desktopsDeployment of IT equipment to new startersCollection of IT equipment from leaversPrinter supportHands & eyes support for remote teams (e.g., support network team to deploy infrastructure and resolve onsite issues)Network cabling and patching in officeOffice moves and setupsIT Asset inventory managementProvision, deploy and support phonesWork with vendors who provide IT solutions in the officeWork with local office management on any office technology issues/requirementsWorking closely with the Group ITCommunicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate timesHighlight and report all major IT issues and risks to Service Manager in a timely mannerResearch, test and implement new systems to improve efficiencies and satisfy user requestsOther duties in support of the Service Desk, as assigned by the Infrastructure Engineering and Applications ManagerSkills Required: 1-3 years experience in a computer related support or IT operational environment is recommendedGood technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365Good written and communication skills in EnglishExperience with documentation and improving SOPs and other process documentsGood customer focus, and excellent timekeeping is a key requirement of the roleGood interpersonal skills, with a focus on listening and questioning skillsGood problem-solving abilities and ability to work under own initiativeExperience with configuring and supporting any version of Windows Desktop (10/11)Some basic experience with supporting physical networking is desirable but not essentialWhat you will get in return: A genuinely unique opportunity to be part of an expanding large global businessCompetitive remuneration commensurate with skills and experienceTraining and development opportunitiesWe are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic responsibilities for dependants, physical or mental disability.
Any hiring decision is made on the basis of skills, qualifications and experiences.
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