Anz Subscriptions Manager

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

We are seeking an experienced Manager to lead our fast-paced, growing team of Customer Service Representatives within the Manufacturing Solutions part of our business.
The suite of products we offer our clients includes SolidWorks, 3DEXPERIENCE, and more.

This role is a full-time position, where you will be working from the Pymble office.
From time to time, you will be expected to travel to various customer and/or office sites; however, the majority of your time will be in the office.

You will work very closely with the Chief Operating Officer and our National Sales Managers across Australia & New Zealand to assist in defining and implementing customer success programs aimed at maximizing our subscription customer retention for the Manufacturing Markets in Australia and New Zealand.

You will lead a team of Customer Service Representatives (CSRs) who are a talented group of professionals, each assigned a state-based territory interacting with customers at some of Australia's and New Zealand's most innovative companies.

Focus Areas - Key Performance Indicators Customer Coverage:
Define contact metrics for Professional, Gold, and Platinum categories aligned with the Ci Go to Market Strategy.
Ensure all our CSRs are trained and implement plans to achieve these metrics.
Define engagement metrics for Professional, Gold, and Platinum categories (including Portal and Tool usage) aligned with the Ci Value Proposition Strategy and implement programs to ensure CSRs are trained and implement plans to achieve these metrics.
Ensure all customers achieve the defined level of contact prior to the primary renewal date for their Service Plans with Ci.
Renewal Performance:
Customer accounts receive new term price and subscription entitlements information prior to renewal as per the agreed benchmark for the role.
Customer accounts achieve on-time renewal targets for ANZ as per the agreed VCP and action plan for the role.
Subscription accounts achieve subscription renewal targets for ANZ as per the agreed targets and action plan for the role.
Customer Success Management:
Collaborating with other key managers, oversee Customer Success Activities for ANZ Manufacturing Solutions.
Develop and implement priority management practices for CSRs.
Ensure CSR calls meet agreed quality benchmarks (e.g., planning, notes, call flow, follow-up, notes in CRM).
Ensure CSRs comply with agreed sales policies and processes as per agreed quality benchmarks, particularly discount policy and sales methodology.
Assist the Chief Operating Officer, National Sales Manager, and Customer Care Manager in preparing an annual plan for customer accounts that is reviewed and amended quarterly.
Work with Finance, Chief Operating Officer, and National Sales Managers to prepare weekly subscription reports and monthly executive reports including trend analysis and required actions.
Qualifications Applicable Tertiary Qualifications (Bachelor of Commerce, Marketing, Business, etc.)
or equivalent industry experience desirable.
Experience 3+ Years Experience in customer service, preferably involving technology in B2B markets.
Experience in subscription businesses and understanding of subscription business model (desirable).
3+ years people management experience (teams of 3 or more) in a sales or customer service setting.
2+ years people management experience (teams of 4 or more) in a sales or customer service setting.
Skills Demonstrated effective leadership skills including managing team performance.
Demonstrated ability to identify problems and define and implement solutions.
Decisive, quick to act on problems and constantly ready to respond to competitive pressures.
CRM experience.
Microsoft proficiency.
Power BI (desirable, however training will be offered to the right candidate).
Commercial business acumen and effective communication skills (both oral & written).
Calm when dealing with people at all levels in a business setting.
Capable of communicating effectively with people at senior management level in a business setting.
We offer a competitive base salary and the ability to earn commission based on performance and company success.

Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have a current Australian driver's licence?
#J-18808-Ljbffr

  • Home Investment Lending Associate, Orion Springfield Qld

    vor 4 Wochen

    Central Coast, Österreich Anz Vollzeit

    Home Investment Lending Associate, Orion Springfield QLDHome Investment Lending Associate, Orion Springfield QLDDepartment: AR Branch NetworkDivision: Australia RetailLocation: Orion SpringfieldAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

  • Home Investment Lending Associate, Orion Springfield Qld

    vor 1 Monat

    Central Coast, Österreich Anz Vollzeit

    Home Investment Lending Associate, Orion Springfield QLDHome Investment Lending Associate, Orion Springfield QLD Department: AR Branch NetworkDivision: Australia RetailLocation: Orion SpringfieldAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

  • Home Investment Lending Associate, Orion Springfield Qld

    vor 1 Monat

    Central Coast, Österreich Anz Vollzeit

    Home Investment Lending Associate, Orion Springfield QLDHome Investment Lending Associate, Orion Springfield QLD Department: AR Branch NetworkDivision: Australia RetailLocation: Orion SpringfieldAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

  • Partner Account Manager Anz

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power...

  • Metaprop Group | Gtm Enablement Manager Anz

    vor 2 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game.Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward.Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and...

  • Anz Country Manager

    vor 3 Wochen

    Central Coast, Österreich At Vollzeit

    Add expected salary to your profile for insights.Our client is an Australian owned tech platform in the travel & tourism industry.With over 1000 partner suppliers in Australia and multiple brands and products that they support, as the business grows and scales this is an exciting time to join.Based on their growth they are looking for a key leadership role,...

  • Manager, Gtm Strategy, Anz

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...

  • Manager, Gtm Strategy, Anz

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    This job offer is not available in your country.About Airwallex Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide including Brex, Rippling, Navan, Qantas, SHEIN and many more with fully integrated...

  • Commercial Asset

    vor 4 Wochen

    Central Coast, Österreich Buscojobs Vollzeit

    Commercial Asset & Inventory Manager ANZSydney, AUSmith & NephewCommercial Asset & Inventory Manager, ANZ The Field Asset & Inventory Manager is responsible for driving commercial and financial improvements across ANZ Ortho Loan & Consignment assets (fleet) and inventory.Initial efforts will focus on local process implementation to deliver plans to optimize...

  • Major Account Manager

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Major Account Manager - ANZ Flexera saves customers billions of dollars in wasted technology spend.A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for...

  • Manager, Gtm Strategy, Anz

    vor 4 Wochen

    Central Coast, Österreich Buscojobs Vollzeit

    This job offer is not available in your country.About AirwallexAirwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide including Brex, Rippling, Navan, Qantas, SHEIN and many more with fully integrated...

  • Anz Business Manager

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    * Australia - New South Wales - Chatswood Why Work at Lenovo We are Lenovo.We do what we say.We own what we do.We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on a bold vision to deliver Smarter Technology for All,...

  • External Opportunity I Anz Mobile Lending- Lending Manager

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Select how often (in days) to receive an alert: External Opportunity I ANZ Mobile Lending- Lending Manager (Expressions of Interest) Location: AU Company: ANZ Banking Group Limited About the role• Build a rewarding career assisting customers to reach their home ownership aspirations• Join a unique business model working directly with a franchisee of a...

  • Buscojobs | Commercial Asset

    vor 4 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Commercial Asset & Inventory Manager ANZ Sydney, AU Smith & Nephew Commercial Asset & Inventory Manager, ANZ The Field Asset & Inventory Manager is responsible for driving commercial and financial improvements across ANZ Ortho Loan & Consignment assets (fleet) and inventory.Initial efforts will focus on local process implementation to deliver plans to...

  • Marketing Manager Anz

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    This job offer is not available in your country.Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office Job Description: Marketing Manager - Australia & New Zealand (ANZ) Are you energised by developing creative marketing campaigns and achieving desired outcomes across a diverse region?Do you excel at guiding a collaborative team towards shared...

  • Marketing Manager Anz

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description Marketing Manager - Australia & New Zealand (ANZ) Are you energised by developing creative marketing campaigns and achieving desired outcomes across a diverse region?Do you excel at guiding a collaborative team towards shared goals?If this describes you, we are eager to hear from...

  • Head Of Marketing Anz

    vor 3 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Head of Marketing ANZ Date: Sep 18, 2024 Location: Sydney, Australia, 2113 Company: Teva Pharmaceuticals Job Id: 58269 Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives.It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety...

  • Commercial Asset

    vor 4 Wochen

    Central Coast, Österreich Buscojobs Vollzeit

    Commercial Asset & Inventory Manager ANZSydney, AUSmith & NephewCommercial Asset & Inventory Manager, ANZThe Field Asset & Inventory Manager is responsible for driving commercial and financial improvements across ANZ Ortho Loan & Consignment assets (fleet) and inventory.Initial efforts will focus on local process implementation to deliver plans to optimize...

  • Senior Manager, Pricing

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Senior Manager, Pricing & Contracting, ANZ At Medtronic, you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all.You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The role of the Senior Manager, Pricing & Contracting is...

  • Head Of Technology Services

    vor 1 Monat

    Central Coast, Österreich West Recruitment Pty Ltd Vollzeit

    Location: CBD, Inner West & Eastern Suburbs Reference ID: Contact: Sam King Email:  Call:  West Sector: Technology Job Summary Salary package into the $300k'sSpeaheard the Technology & Digital StrategyHybrid role / CBD Location Job Description About Your New EmployerWest Recruitment is partnering with one of the biggest global names in logistics and...