Lead Program Manager
vor 2 Monaten
Full time Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry.
CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes, STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supply.
CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world.
CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with 20,000 employees in over 100 facilities worldwide.
This opportunity involves a world-class facility operating in Kemps Creek, NSW, servicing one of the most highly respected Global CTDI Customers.
The Role: We are seeking a dedicated and results-driven Lead Program Manager to oversee the performance of assigned customer programs.
In this role, you will be responsible for ensuring operational success through effective communication, performance monitoring, and collaboration across various functional teams.
This is an onsite role.
Key Responsibilities: Serve as the primary contact for the customer in regards to operational and performance related issues.Monitor and ensure project performance aligns with customer requirements and expectations.Prepare and issue regular reports on program performance.Coordinate efforts among Operations, IT, Quality and Engineering.Identify areas of non-conformance and develop actionable remediation plans.Manage inventory levels to ensure timely order fulfillment.Resolve customer issues promptly, following the customer-defined escalation process and coordinating internal resources.Conduct regular meetings with Operations/Business managers to align on customer needs and timelines.Required Skills: Highly organised, detail-oriented, and self-motivated.Strong analytical, problem solving and decision-making abilities.Excellent communication and interpersonal skills.Capable of working independently and collaboratively within a team.Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, Project), with strong report preparation and data analysis skills.Ability to interpret and understand contract language.Required Experience: Degree in Business, Project Management, Supply Chain or related discipline.5-10 years Program, Project, or Operations Management experience in a fast-paced operation.4+ years of experience in high-volume supply chain/distribution operations and logistics.Proficiency in MS Office (Word, Excel, PowerPoint, Access and Project), report preparation and data analysis.PMP Certification preferred, but not mandatory.Previous experience with quality systems is a plus.Why Join CTDI? At CTDI, we believe in fostering a dynamic and supportive work environment.
You will have the opportunity to drive impactful projects and contribute to our customer success while collaborating with talented professionals.
Apply today to join our dynamic team
CTDI offers excellent compensation and has been a growing leader in the telecommunications field for over 45 years.
Come put our successful history behind your career
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